Customer Service Blog
Out of this world tips and expert insights on how to improve customer service experience.
How to measure customer service performance
“I won’t complain. I just won’t come back.” That’s the thought ping-ponging through the minds of unsatisfied customers. Conversely, 9 out of 10 customers would repurchase once impressed by your…
6 tips to improve First Contact Resolution in 2022
There are many solutions on how to improve the first contact resolution (FCR) rate. Before you can start making improvements you need to know the current situation. What is your…
ABC of data-driven customer service management
Exceptional customer service management in today’s fast-paced business environment makes for a competitive advantage. For customer service leaders who look to empower team members, develop operations, and impact their bottom…
Discover your FCR cost savings with our ROI calculator
Cut to the chase – You can go directly to the calculator by clicking the button below! Increasing First Contact Resolution rate (FCR) can make a huge impact to the…
Customer Service Trends 2022
The digital era has created new standards for businesses and customers alike and the latest customer service trends are the biggest telltale. On one hand, brands navigate their way towards…
6 tips for overcoming high ticket volumes in customer service
Customer Service Leaders work in a high pace environment. They need to make quick decisions regarding people, processes, technology, and work cross-functionally with other business units to keep up with…
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