Customer Service Blog
Out of this world tips and expert insights on how to improve customer service experience.
6 tips to improve First Contact Resolution in 2022
There are many solutions on how to improve the first contact resolution (FCR) rate. Before you can start making improvements you need to know the current situation. What is your…
ABC of data-driven customer service management
Exceptional customer service management in today’s fast-paced business environment makes for a competitive advantage. For customer service leaders who look to empower team members, develop operations, and impact their bottom…
Discover your FCR cost savings with our ROI calculator
Cut to the chase – You can go directly to the calculator by clicking the button below! Increasing First Contact Resolution rate (FCR) can make a huge impact to the…
6 tips for overcoming high ticket volumes in customer service
Customer Service Leaders work in a high pace environment. They need to make quick decisions regarding people, processes, technology, and work cross-functionally with other business units to keep up with…
Quit guessing – start asking: Customer feedback closes the perception gap
Do you know what your customers (really) think about your business? Or do you just think you know? Having a ‘pretty good idea’ or even a ‘solid gut sense’ is…
Deliver superior customer support in live chat
Current best-practice and what to expect in the future. Customer experience is a tough game. What you do or do not do, affects it. However, it is also an opportunity to stand out. More and…
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