Customer Service KPIs – The last guide you’ll need
According to research, 96% of consumers say customer service is an important factor in their choice of loyalty to a…
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Secure access to Surveypal with Single Sign On
If you’re anything like us, you’re probably also tired of logging into and switching between multiple apps to get things…
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Boost the survey experience with icon answer options
A successful customer feedback strategy is the backbone of the customer experience. If you’re looking to create a customer-centric organization,…
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Customer Experience Survey Introductions: Do’s & Don’ts
Many customer experience professionals argue that a solid introduction is key when creating a survey. This holds true not only because a…
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Success story: How Surveypal helped Lojer Group improve their customer feedback strategy
Lojer Group, the largest manufacturer of medical furniture in the Nordics, wanted to build a customer feedback process that would…
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The Ultimate Guide to Creating a Multilingual Survey
No matter if you’re a big corporation known worldwide or a small company planning to go international, you need to…
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The benefits of improving first contact resolution rates
What is First Contact Resolution? First contact resolution is one of the metrics that help you assess the performance and…
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Digital customer service trends to keep an eye out for in 2019
The digital era has created new standards for businesses and customers alike. While brands navigate their way towards customer centricity,…
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Utilizing surveys to improve marketing strategies
Market surveys study the spending characteristics of the consumers who fit a business’ target demographic. Entrepreneur lists several different types of…
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