2024 Calendar of Top Customer Experience Conferences Worldwide

CX Summit

January 25th 2024 9:30 AM – 6:30 PM EET Live Online & Interactive

CX Summit 2024 offers a unique digital conference experience to delegates, speakers, and sponsors. An amazing community of CX experts and professionals from all over the world, came together to create an inspiring and valuable content while real time interaction and networking was of high energy. Attendees enjoyed virtual entertainment and mood maker surprises.

Customer Contact Week Winter

January 23rd – 25th 2024 Austin, Texas, USA

Customer Contact Week speakers are leaders from across the customer contact sector, encompassing a diverse mix of seasoned executives from renowned brands and cutting-edge service providers to dynamic startups and influential industry thought leaders. 

Future of Customer Contact Conference

February 8th 2024 London, UK

There’s no better way to shape your future plans than by attending the Future of Customer Contact Conference in February. We’ve spent a lot of time researching industry pain points, as well as which organisations are excelling, in order to craft a day filled with content that we know will help you thrive.

Future of CX Expo

February 13th – 15th 2024 Fort Lauderdale, USA

Dive into emerging trends, cutting-edge technologies, and strategies that promise to shape the future of customer interactions – including agent assist, conversational AI, generative AI, and other types of AI; analytics and automation; CPaaS; knowledge management; workforce optimization; and more.

Customer Experience Exchange USA

February 26th – 27th 2024 Fort Lauderdale, Florida, USA

The Customer Experience Exchange USA is not a typical conference and there are some key distinguishing features that provide you with a truly unique forum in which to participate.

CCW 2024

February 26th – 29th 2024 Berlin, Germany

Experience the international experts in customer dialogue. The focused know-how of over 40 speakers about digital disruption, artificial intelligence, and the customer needs of the future!

CX+ Summit 2024

February 28th Mumbai, India

CX takes centre stage – master your CX skills with the best minds of the industry.

CCW Australia & New Zealand 2024

February 28th – March 1st 2024 Gold Coast, Australia

With the industry’s top and most cutting edge solution providers, combined with the industry’s most innovative thought leaders – there is no better place than CCW ANZ to ensure you’re delivering outstanding CX in this fast-paced era.

CX BFSI UK Exchange

March 4th – 5th 2024 London, UK

The UK’s premier invitation-only meeting for customer experience leaders in banking, financial services, and insurance.

Customer Experience Conference 2024

March 5th 2024 London, UK

Explore brand-new, cutting-edge insights into how they are fighting back with practical digital, automation & personalization innovations for exceptional customer experiences in 2024 and beyond.

CCW UK Exchange 2024

March 6th – 7th 2024 London, UK

A unique opportunity to network in a closed-door, invitation-only environment for two days. You will network with executives who have demystified these challenges and will engage in hands-on practical exercises, learn implementation strategies and hear inspiring stories from executives passionate about sharing their best practice.

Institute of Customer Service Annual Conference 2024

March 12th 2024 London, UK

The biggest forum for customer service thought leadership and best practice in the UK. It attracts the biggest speakers from a range of industries. It is suitable for business leaders and service professionals from board to manager level.

Next Customer Experience Summit 2024

March 14th 2024 London, UK

Join us for an immersive conference designed for forward-thinking professionals and industry leaders keen on navigating the ever-evolving landscape of customer experience.

Annual Pharma CX Summit

March 20th – 21st 2024 Princeton, New Jersey, USA

The Annual Pharma CX Summit brings together the customer experience leaders of pharma to explore how pharma CX and marketing teams are leveraging technology, data, and design to optimize customer experiences in a real and measurable way.

The Customer Show Asia 2024

March 25th – 26th 2024 Singapore

The one-stop expo with cutting-edge solutions, insightful conferences, and engaging presentations to elevate customer experiences. Whether you’re in Customer, Technology, Marketing, Retail, or any touchpoint of the customer journey, there’s something for you.

Adobe Summit 2024

March 26th – 28th 2024 Las Vegas, Nevada, USA and Online

Join industry leaders from world-class brands for innovation, insights, and more. The online event includes keynotes, sessions, and Sneaks. Select sessions recorded onsite have been made available for online attendees.

UCX Manchester

April 2nd – 3rd 2024 Manchester, UK

At UCX Manchester, we bring tech leaders from every sector to share insight on how to help organizations embed innovation, turn data into actionable customer insight, build products that excite, be risk smart, and enable teams to collaborate from any place.

Customer Experience Forum

April 16th – 17th 2024 Vienna, Austria

Austria’s leading annual forum for CX design and management. There are inspiring keynotes, interactive workshops, pure practice from B2C and B2B as well as networking with over 100 members of the CX community.

Zendesk Relate

April 16th – 18th 2024 Las Vegas, Nevada, USA

Zendesk Relate focuses on customer experience, service trends, and innovative technology. It brings together industry leaders, experts, and professionals to discuss best practices, new tools, and strategies for improving customer interactions. It’s a platform where attendees can learn about the latest advancements in customer service and how to leverage Zendesk’s solutions to enhance their own customer experience efforts.

CX Live Show Middle East

April 30th – May 1st 2024 Dubai, UAE

The Customer Experience Live Show is the region’s largest and most established meeting dedicated to customer care and customer experience. Through a well-curated agenda, it tackles current challenges. Hosted at the show, the Customer Experience Live awards program provides you with in-depth analysis, measure and validation of your benchmark excellence. 

X4 Summit

May 1st – 3rd 2024 Salt Lake City, Utah, USA

The X4 Summit, organized by Qualtrics, is an annual conference dedicated to experience management. This event gathers professionals from various industries to explore the latest trends, strategies, and technologies in customer, employee, product, and brand experiences. The X4 Summit features keynote speeches from industry leaders, breakout sessions, hands-on workshops, and networking opportunities.

The Customer Show

May 7th – 8th 2024 Melbourne, Australia

With 2500+ professionals, this is where innovation meets collaboration at an unparalleled scale. In a world of rapid change, coming together is more critical than ever. Dive into groundbreaking insights, forge key connections, and collectively navigate the future of customer experience. 

Chief Experience Officer Exchange

May 15th – 17th 2024 St. Louis, Missouri, USA

Join top industry leaders at the Chief Executive Officer  Exchange to navigate evolving customer expectations and drive the paradigm shift towards unparalleled customer experiences and reaping the rewards of innovation.


May 22nd – 23rd 2024 Chicago, Illinois, USA

Connections by Salesforce is an annual conference that focuses on digital marketing, commerce, and customer service. Hosted by Salesforce, this event brings together professionals from various industries to explore the latest trends, technologies, and strategies for engaging customers.

Customer Engagement Transformation Conference

June 12th 2024 London, UK

You’ll be witness to 30 world-class speakers delivering exclusive content surrounding trending topics. With world-class case studies and networking opportunities with industry experts, you’ll come away armed with all the tools, techniques, and insight you need to implement effective and successful long-term customer engagement strategies.

Franchise Customer Experience Conference

June 17th – 20th 2024 Atlanta, Georgia, USA

This conference delivers insight and inspiration for leaders who serve consumers, franchisees, and employees in a time of rapid change. A unique event and agenda created to help franchise leaders best leverage marketing, operations and technology resources for brand success. Join us to lead your brand’s customer experience to the next level.

CX Paris

June 18th 2024 Paris, France

How can companies meet the new mandates in customer experience, requiring them to redefine their value propositions and strategies? At the 7th edition of CX Paris, brands and industry players will share their expertise and advice to tackle these challenges.

Annual Customer Experience in Financial Services Conference

June 18th – 19th 2024 London, UK

The Customer Experience in Financial Services Conference is designed for retail banks, wealth management companies, private banking, insurance and building societies to connect and collaborate on the latest advancements in offering a customer-centric and digitalized service.

CX Summit North America

June 23rd – 26th 2024 Nashville, Tennessee, USA and Online

Embrace the future of customer experiences today at CX Summit, where CX, marketing, and digital leaders will embark on a journey to overcome challenges and seize boundless opportunities. This is where you’ll find answers and inspiration to do more with less, optimize experiences across the customer journey, boost satisfaction and loyalty, and adapt to evolving customer expectations.

CX Summit EMEA

June 24th – 26th 2024 London, UK and Online

CX EMEA 2024 will bring immersive experiences that provide invaluable insights and actionable advice to drive better business results. During the event, we’ll give you guidance on how to grow your vision, improve your strategy, hone your skills, and expand your community. 

CX Retail Exchange

July 8th – 9th 2024 London, UK

CX Retail Exchange is a platform for customer experience leaders from across the retail and ecommerce space to come together for two days of insights, discussions, and the benchmarking of new era of customer excellence.  

E3 Customer Experience Conference

July 9th – 10th 2024 Riyadh, Saudi Arabia

The E3 CX Conference is an annual event dedicated to exploring and enhancing customer experience strategies and practices across various industries. Beyond the informative sessions, the conference fosters ample networking and collaboration opportunities.

Customer Experience for Financial Services

July 15th – 16th 2024 Boston, Massachusetts, USA

CXFS is an event that was created specifically for the financial services sector that pay special attention to balancing CX and compliance and connecting CX to business outcomes. 

Customer Experience 2024

July 15th – 17th 2024 Orlando, Florida, USA

Customer Experience: A Frost & Sullivan Executive MindXchange provides the tools, insight and relationships to execute your customer experience strategy; improving customer satisfaction rates, reducing customer churn and increasing revenue.

Customer Contact Week Asia

July 16th – 19th 2024 Singapore

Join the CCW Asia 2024, where we bring together leading contact centre, customer support, customer service, customer operations, and customer care professionals to deliver value above and beyond through proactive service.

World CX Summit

August 2nd – 3rd 2024 Singapore

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world. The summit is hosting a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.

Customer Experience Live Show Asia

August 6th – 7th 2024 Singapore

The Customer Experience Live Show Asia equips professionals with the knowledge and tools needed to improve customer satisfaction, loyalty, and overall business performance in the dynamic Asian market.

CX Festival

September 5th – 7th 2024 Marienwerder, Germany

Join the ultimate celebration of Customer Experience. CX Festival unites CX enthusiasts from around the globe in a natural environment crafted to inspire, connect, and elevate their CX game in a 2-day-2 night extravaganza.

CX Travel & Hospitality Exchange

September 9th – 10th 2024 London, UK

The Customer Experience Exchange for Travel and Hospitality in 2024 is an invitation-only event where CX leaders from top travel, tourism, leisure, and hospitality brands will meet in London, for 2 days of thought-provoking content, networking, and knowledge sharing.

2024 CS100 Summit

September 16th – 18th 2024 Sundance, Utah, USA

Limited to 100 participants, the CS100 Summit guarantees an intimate setting that promotes in-depth discussions and meaningful connections. Over three days, you’ll participate in enriching sessions, boot camps, knowledge-sharing forums, networking events, and mountain activities—all curated to challenge your thinking, inspire you with new ideas, and help you develop relationships with the best of the best in customer success.

The Customer Show Sidney

September 18th – 19th 2024 Sidney, Australia

Join Sidney’s largest gathering of CX, Marketing, and Data professionals. Dive into groundbreaking insights, forge key connections with industry leaders, change-makers, and innovators, and collectively navigate the future of customer experience.

CX Retail USA Exchange

September 24th – 25th 2024 Dallas, Texas, USA

Join fellow leaders from some of the USA’s biggest brands for this year’s CX Retail USA exchange – lead the charge towards retail excellence, and discover how major retailers are shifting CX from a business cost to a revenue driver.

Customer Contact Week Europe

October 7th – 9th 2024 Amsterdam, Netherlands

CCWEurope is not just an event, it’s orchestrating a movement. Designed as a fully immersive learning experience to propel your business forward and build a collaborative community where relationships flourish, and industry peers meet to learn, strategize and benchmark on the journey to customer excellence.

CX BFSI USA Exchange

October 15th – 16th 2024 Miami, Florida, USA

Join CX leaders from across the BFSI space to benchmark how to not only keep the field of CX alive but also make it the game-changer for organizations seeking to differentiate themselves in increasingly disloyal times.

CX Solutions Summit

October 17th 2024 London, UK

The CX Solutions Summit is a highly focused event that brings the industry together to build relationships. In addition, you’ll enjoy interactive seminars, networking with peers, and valuable introductions with innovative suppliers in the industry.

Das Jahresforum für CX Design & Management

November 5th 2024 Frankfurt, Germany

The Customer Experience Forum is coming to Frankfurt, after stops in Vienna and Zurich! Inspiring keynotes, interactive workshops, pure practice from leading companies, and an exchange on the latest trends, tools, and methods await you. 

Digital Customer Experience Summit

November 13th – 14th 2024 Toronto, Ontario, Canada

The 10th edition of the Digital Customer Experience Summit brings speakers holding positions in the public and private sectors. DCX covers the latest technology, consumer behavior, and customer experience trends for 2024.

Customer Experience Asia Week

November 19th – 22nd 2024 Singapore

Join over 80 industry leaders for a week of immersive learning. Sharpen your strategies with in-depth case studies, interactive discussions, and workshops exploring cutting-edge trends like Micro-Segmentation, Seamless Personalisation, Data-Driven CX Strategies, Generative AI, and Employee Experience.

Digital Transformation & Customer Experience Summit

November 20th – 21st 2024 Boston, Massachusetts, USA

This is a transformative journey that will reshape your understanding of the digital landscape. Over these two action-packed days, you will be inspired, informed, and empowered to lead in the age of digital transformation. Get ready for two days of insightful content that will challenge your perceptions and fuel your digital ambitions.

Customer Engagement Summit

November 26th 2024 London, UK

Hear from top-level speakers from world-class brands as they draw upon real-life case studies to showcase the latest innovations in the CX world, sharing valuable, take-home, implementable ideas and strategies to enhance customer engagement.

Surveypal: Designed and built in Finland, the happiest country in the world*

We come from the beautiful and innovative land of Angry Birds, Wolt, and Oura. Our offices are located in the fascinating cities of Helsinki and Tampere, and we keep our coffee machines always loaded and ready for you. ☕

* Bloomberg – Finland Crowned World’s Happiest for Sixth Year Running

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