Turn customer feedback into business growth
Empower every team with actionable insights from customer feedback. Surveypal makes it easy to collect, analyze, and act on customer voices. No steep learning curves, no missed information, just smarter decisions that drive measurable results.
Listen, understand, and act. Smarter and quicker with Surveypal.
More than 150 million feedback received – and counting!
“With the help of Surveypal CXM we can efficiently identify, prioritize and see the impact of our development efforts in CX”
Development Manager, Entertainment and Leisure
Put the customer’s voice front and center
Not all feedback is generated equally. Learn to prioritize and understand the why behind the what.
Without Surveypal
With Surveypal
Everything you need to
lead & improve your customer experience
Designed to help you create a systematic and transparent way to collect, manage, and follow up on customer feedback across your entire customer journey.
Listen
Discover what’s in your customers’ minds by proactively capturing customer feedback. Uncover the hidden gems in your customer support interactions and begin listening to all your customers’ voices, even the ones who don’t reply to feedback surveys. Our tools enable you to collect customer feedback along the whole customer journey.
Contextualize
Enrich your customer feedback insights with contextual intelligence from your existing data. We connect relevant data points to the feedback you receive to help you understand the underlying reasons behind negative and positive customer feedback.
Improve
Fine-tune your customer operations to perfection. Unearth the drivers behind customer feedback and understand the impact of changes on customer experience. Discover the right strategy to strike a balance between customer satisfaction and operational efficiency.
Listen
Discover what’s in your customers’ minds by proactively capturing customer feedback. Uncover the hidden gems in your customer support interactions and begin listening to all your customers’ voices, even the ones who don’t reply to feedback surveys. Our tools enable you to collect customer feedback along the whole customer journey.
Contextualize
Enrich your customer feedback insights with contextual intelligence from your existing data. We connect relevant data points to the feedback you receive to help you understand the underlying reasons behind negative and positive customer feedback.
Improve
Fine-tune your customer operations to perfection. Unearth the drivers behind customer feedback and simulate scenarios to understand the impact of changes on customer experience. Discover the right strategy to strike a balance between customer satisfaction and operational efficiency.
Redefining customer feedback
In the fast-evolving landscape of customer experience, feedback extends beyond traditional surveys. At Surveypal, we’re redefining feedback management by embracing not only direct and indirect feedback but also paving the way for inferred feedback. Our expertise lies in helping you harness the power of customer voices across every critical touchpoint of their journey.
Surveys: Just the beginning
Think about this: traditional surveys engage only 5-20% of your audience. That’s a lot of missed opportunities. Surveypal is changing the game. As one of the pioneers in customer feedback management, we’ve crafted a method to unlock insights from all your customer interactions, capturing up to the full 100% — even those conversations without survey feedback. Read more about our approach here.
Interested to hear more? Get in touch with us.
Bring all your feedback into one place
Worried about a colossal IT project? Worry no more. Connecting your data is quick and easy:
1. Add your source (e.g. Surveys, Zendesk)
2. Log in and create connection
3. Grab a coffee and wait for the data to load
Safe and secure
Your data belongs to you – we’re here to help you make the most of it.
Privacy
compliant
(GDPR, CCPA, etc.)
Surveypal is
100%
cloud-based
Trusted by +600
companies
around the world
ISO 27001
We’re certified
Latest blog posts
Out-of-this-world tips and expert insights on how to improve your customer experience.
Unlocking the True Power of NPS: A Step-by-Step Guide to Maximizing Customer Feedback
Optimizing the Insurance Customer Journey: Increasing Customer Satisfaction in Key Touchpoints
Rethinking Omnichannel Experience: When a Seamless Journey Is Not the Answer
Increasing the ROI of CX: Turning Positive Experiences into Brand Value
Transform feedback into growth opportunities
Elevate your customer experience with the power of contextually smart customer feedback. Get Surveypal and embark on a journey toward customer-centricity.
