Listen to your customers, even when they’re silent.
Turn insights from 100% of your Zendesk tickets into action –surveyed or not. Stop relying just on contact reasons and tags, get full context of what’s happening in your customer service and why.
Listen better and act smarter with Surveypal Insights.
Or book a demo!
More than 13 million Zendesk tickets analyzed so far – and counting!
Put the customer’s voice front and center
Embrace AI-powered customer intelligence that combines performance and quality to analyze every Zendesk conversation.
Without Surveypal Insights
With Surveypal Insights
Everything you need to
lead & scale your support operations
Designed with intuitive modules to help you discover, act, optimize, and coach, Surveypal enables you to dive deeply into your data and guide your customer service journey with AI insights.
Discover
Uncover the hidden gems in your data and view it from various perspectives. Whether you’re interested in teams, channels, agents, or contact reasons – all the insights are at your fingertips. Our interface is designed to make data exploration seamless and efficient, empowering you to dive deep into what matters most for your customer service.
Act
Transform insights into actions. Stay ahead of the curve by proactively identifying performance trends, monitoring key metrics, and understanding root causes affecting customer satisfaction. With actionable insights, spot patterns and anomalies that call for decisive action.
Optimize (coming soon)
Fine-tune your customer service operations to perfection. Unearth the drivers behind your quality metrics and simulate scenarios to understand the impact of changes on CSAT. Discover the ideal SLAs that strike a balance between service quality and operational efficiency.
Coach (coming soon)
Elevate your team’s performance. Gain insights into areas where agents shine and where they need improvement. Our coaching quadrant helps prioritize your efforts effectively. With snapshots of performance over time, compare and measure the impact of your coaching strategies.
Discover
Uncover the hidden gems in your data and view it from various perspectives. Whether you’re interested in teams, channels, agents, or contact reasons – all the insights are at your fingertips. Our interface is designed to make data exploration seamless and efficient, empowering you to dive deep into what matters most for your customer service.
Act
Transform insights into actions. Stay ahead of the curve by proactively identifying performance trends, monitoring key metrics, and understanding root causes affecting customer satisfaction. With actionable insights, spot patterns and anomalies that call for decisive action.
Optimize (coming soon)
Fine-tune your customer service operations to perfection. Unearth the drivers behind your quality metrics and simulate scenarios to understand the impact of changes on CSAT. Discover the ideal SLAs that strike a balance between service quality and operational efficiency.
Coach (coming soon)
Elevate your team’s performance. Gain insights into areas where agents shine and where they need improvement. Our coaching quadrant helps prioritize your efforts effectively. With snapshots of performance over time, compare and measure the impact of your coaching strategies.
What about surveys?
Surveypal is a pioneer in customer feedback management and our data shows that only 5-20% of surveys get answered. That’s why we built a better way to analyse customer feedback from 100% of support conversations. Yes, even the ones that don’t get a survey reply. Read more about our approach here
This is how we analyse customer feedback:
Interested in full survey capabilities? Get in touch with us.
Hassle-free Zendesk integration
Worried about a colossal IT project? Worry no more. Connecting to your Zendesk Support is fast and easy:
1. Add your Zendesk subdomain
2. Log in and create connection
3. Grab a coffee and wait for the data to load
Safe and secure
Your data belongs to you – we’re here to help you make the most of it.
Privacy
compliant
(GDPR, CCPA, etc.)
Surveypal is
100%
cloud-based
Trusted by +600
companies
around the world
ISO 27001
certification
in progress
Latest blog posts
Out-of-this-world tips and expert insights on how to improve your customer service experience.
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Employee Story – Anna
Unlock the full potential of your Zendesk
Elevate your customer service experience and unleash the power of actionable insights. Start using Surveypal Insights and take your customer service to new heights.
