Contextually smart customer feedback

Surveypal provides CX tools for measuring and managing customer feedback. Don’t take feedback at face value. Use available data to understand context and get better insights to act upon.

Listen better and act smarter with Surveypal CX tools.

More than 150 million feedback received – and counting!

Put the customer’s voice front and center

Not all feedback is generated equally. Learn to prioritize and understand the why behind the what.

Without Surveypal

  • Siloed voice of customer
  • Reactive action
  • Guessing sentiment
  • Feedback-bound
  • CSAT/NPS-centric quality
  • Isolated and generic feedback

With Surveypal

  • Truly collaborative customer understanding
  • Proactive decision making
  • Predicting future outcomes
  • Analyze every conversation
  • Holistic understanding of satisfaction
  • Contextually smart feedback
VS

Everything you need to
lead & improve your customer experience

Designed to help you create a systematic and transparent way to collect, manage, and follow up on customer feedback across your entire customer journey.

Listen

Discover what’s in your customers’ minds by proactively capturing customer feedback. Uncover the hidden gems in your customer support interactions and begin listening to all your customers’ voices, even the ones who don’t reply to feedback surveys. Our tools enable you to collect customer feedback along the whole customer journey.

  • Customizable surveys: Design, build, and distribute effective customer surveys that suit your needs and adapt to your customer’s preferences with the Surveypal Survey Tool.
  • Conversation analytics: Surveypal CXM powered by AI technology highlights feedback from all your customer interactions, so you never miss an opportunity to improve.

Contextualize

Enrich your customer feedback insights with contextual intelligence from your existing data. We connect relevant data points to the feedback you receive to help you understand the underlying reasons behind negative and positive customer feedback.

  • Multiple touchpoints: Learn what steps of the customer journey are creating more friction and need improvement.
  • Customer insights: Prioritize your initiatives based on the value each customer represents to your business.
  • Text analysis and sentiment: Gain a deeper understanding of your customers’ wants and needs with AI-powered analysis.

Close the loop

Transform customer feedback insights into actions. Stay ahead of the curve by proactively identifying trends, monitoring key metrics, and understanding root causes affecting customer satisfaction. With actionable insights, spot patterns and anomalies that call for decisive action.

  • Deep contextual insights: Get ready for action with a clear understanding of your customers’ needs.
  • Trend identification: Spot patterns, anomalies, and trends in your data for proactive decision-making.
  • Take decisive action: Turn insights into decisive actions, paving the way for exceptional customer experience.

Improve

Fine-tune your customer operations to perfection. Unearth the drivers behind customer feedback and understand the impact of changes on customer experience. Discover the right strategy to strike a balance between customer satisfaction and operational efficiency.

  • Dynamic customer understanding: Dive into the factors that drive your customer experience metrics and understand their interplay.
  • Predictive customer analysis: Dig deep into your existing data combined with customer feedback to foresee the effect of your initiatives on customer satisfaction and loyalty.

Listen

Discover what’s in your customers’ minds by proactively capturing customer feedback. Uncover the hidden gems in your customer support interactions and begin listening to all your customers’ voices, even the ones who don’t reply to feedback surveys. Our tools enable you to collect customer feedback along the whole customer journey.

  • Customizable surveys: Design, build, and distribute effective customer surveys that suit your needs and adapt to your customer’s preferences with the Surveypal Survey Tool.
  • Conversation analytics: Surveypal CXM powered by AI technology highlights feedback from all your customer interactions, so you never miss an opportunity to improve.

Contextualize

Enrich your customer feedback insights with contextual intelligence from your existing data. We connect relevant data points to the feedback you receive to help you understand the underlying reasons behind negative and positive customer feedback.

  • Multiple touchpoints: Learn what steps of the customer journey are creating more friction and need improvement.
  • Customer insights: Prioritize your initiatives based on the value each customer represents to your business.
  • Text analysis and sentiment: Gain a deeper understanding of your customers’ wants and needs with AI-powered analysis.

Close the loop

Transform insights into actions. Stay ahead of the curve by proactively identifying performance trends, monitoring key metrics, and understanding root causes affecting customer satisfaction. With actionable insights, spot patterns and anomalies that call for decisive action.

  • Deep contextual insights: Get ready for action with a clear understanding of your customers’ needs.
  • Trend identification: Spot patterns, anomalies, and trends in your data for proactive decision-making.
  • Take decisive action: Turn insights into decisive actions, paving the way for exceptional customer experience.

Improve

Fine-tune your customer operations to perfection. Unearth the drivers behind customer feedback and simulate scenarios to understand the impact of changes on customer experience. Discover the right strategy to strike a balance between customer satisfaction and operational efficiency.

  • Dynamic customer understanding: Dive into the factors that drive your customer experience metrics and understand their interplay.
  • Predictive customer analysis: Dig deep into your existing data combined with customer feedback to foresee the effect of your initiatives on customer satisfaction and loyalty.

Redefining customer feedback

In the fast-evolving landscape of customer experience, feedback extends beyond traditional surveys. At Surveypal, we’re redefining feedback management by embracing not only direct and indirect feedback but also paving the way for inferred feedback. Our expertise lies in helping you harness the power of customer voices across every critical touchpoint of their journey.

Surveys: Just the beginning
Think about this: traditional surveys engage only 5-20% of your audience. That’s a lot of missed opportunities. Surveypal is changing the game. As one of the pioneers in customer feedback management, we’ve crafted a method to unlock insights from all your customer interactions, capturing up to the full 100% — even those conversations without survey feedback. Read more about our approach here.

Interested to hear more? Get in touch with us. 

Bring all your feedback into one place

Worried about a colossal IT project? Worry no more. Connecting your customer support data from Zendesk is quick and easy:

1. Add your Zendesk subdomain

2. Log in and create connection

3. Grab a coffee and wait for the data to load

Safe and secure

Your data belongs to you – we’re here to help you make the most of it.

Privacy
compliant
(GDPR, CCPA, etc.)

Surveypal is
100%
cloud-based

Trusted by +600
companies
around the world

ISO 27001
We’re certified

Latest blog posts

Out-of-this-world tips and expert insights on how to improve your customer experience.

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Transform feedback into growth opportunities

Elevate your customer experience with the power of contextually smart customer feedback. Get Surveypal and embark on a journey toward customer-centricity.