The pocket-sized data analyst for high volume customer service teams
Free up hours per week by automating your data insights. Answer tough questions quickly, make better decisions and improve your service processes.
More than 600 companies in 21 countries use Surveypal
Lead your customer service
with insights
Combined view to help decision-making:
Quality
Discover root causes behind service contacts and deflect future tickets to deliver exceptional service.
Surveypal Insights
is designed together with
Insights help you know exactly what areas to improve about your service. Understand the real reasons behind your customer satisfaction, team performance, and costs.
Ready to enjoy coming to work and feel empowered? Insights enable you to have more effective and more individualized 1:1 coaching and training.
“Finally the quality and efficiency metrics are united under one umbrella. Lead with real insights that drive business growth and team engagement.”
Save time and costs with actionable Insights
AI-generated insights platform for customer service leaders. Eliminate random ticket reviews and focus where it matters. Discover opportunities to improve your people, service processes, and products.
This is what you get…
- Actionable insights as they happen for all your KPIs
- Root cause analysis in 10 seconds
- See the monetary value for your actions
- Team & agent level insights for training
- Agent attrition insights
Transform your customer service from a cost center to a profit center!
Easy connection to your customer service platform
Worried about a colossal IT project?
Worry no more. Just share your platform token and we are ready to start! Read more on how to get your insights up and running!
How insightful are
your CS metrics?
Join the CS forerunners now by starting your journey toward AI-powered, insights-led customer support!
