SURVEYPAL FOR RETAIL & E-COMMERCE
Turn customer feedback into better retail experiences
Collect insights from every customer interaction, online and in-store, to improve satisfaction, loyalty, and sales. Surveypal helps you understand and act on feedback to deliver experiences that keep customers coming back.
Increase Customer Engagement
Continuously gather feedback to show customers you care, strengthening relationships and fostering loyalty.
Get Real-time Insights
See trends as they happen. Quickly address issues and make informed decisions to improve products, services, and experiences.
Optimize Resource Allocation
Know where to focus your efforts to make the biggest impact on satisfaction and loyalty.
Track customer experiences across every touchpoint.
From surveys to in-store interactions, Surveypal captures the full spectrum of feedback, giving you a complete view of what’s working and where to improve.
Leverage the latest AI technologies to analyze feedback, identifying trends, sentiments, and key themes instantly. Surveypal delivers actionable insights that empower your team to make informed decisions to improve the shopping experience.
Customer testimonials
“Working with Surveypal and the team has been amazing. They have a great product that works well and gets you the insight you need from your customers.”
“Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level.”
“Surveypal helps us to see how we’re doing with customers on a day-to-day basis.”
Stay ahead of issues
Spot feedback patterns early, fix problems fast, and create a smoother shopping experience for every customer. Surveypal helps you address concerns proactively, ensuring a smoother and more positive shopping journey.
Foster a culture of continuous improvement with ongoing monitoring and assessment of customer feedback.
Guarantee customer privacy and regulatory compliance
Maintain customer privacy at all times with robust data protection measures, ensuring compliance with global regulations.
Surveypal is ISO 27001-certified and GDPR-compliant, ensuring that our data protection measures adhere to the highest industry standards, giving you confidence that all your customer data is managed with the utmost care and in full compliance with legal requirements.
Our 5-star customer success team
Our customer success team is there to help you make the most of the Surveypal platform. You can get help by phone, email, or chat – or learn for yourself at our support center:
Frequently asked questions
Your questions, answered.
Turn feedback into action
Discover how Surveypal can help you build better retail experiences today.
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