CUSTOMER EXPERIENCE MANAGEMENT FOR RETAIL & E-COMMERCE

Turn customer feedback into better retail experiences

In retail and ecommerce, every customer interaction matters; from the brick‐and‐mortar storefront to the online shopping journey. Surveypal CXM unifies feedback across every touchpoint so you can pinpoint pain points, drive improvements, and consistently exceed customer expectations.

Discover how

Increase Customer Engagement

Continuously gather feedback to show customers you care, strengthening relationships and fostering loyalty.

Get Real-time Insights

See trends as they happen. Quickly address issues and make informed decisions to improve products, services, and experiences.

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Optimize Resource Allocation

Know where to focus your efforts to make the biggest impact on satisfaction and loyalty.

Track customer experiences across every touchpoint.

From surveys to in-store interactions, Surveypal captures the full spectrum of feedback, giving you a complete view of what’s working and where to improve.

Leverage the latest AI technologies to analyze feedback, identifying trends, sentiments, and key themes instantly. Surveypal delivers actionable insights that empower your team to make informed decisions to improve the shopping experience.

Customer testimonials

5.0 / 5.0


“Working with Surveypal and the team has been amazing. They have a great product that works well and gets you the insight you need from your customers.”

5.0 / 5.0


“Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level.”

5.0 / 5.0


“Surveypal helps us to see how we’re doing with customers on a day-to-day basis.”

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Stay ahead of issues

Spot feedback patterns early, fix problems fast, and create a smoother shopping experience for every customer. Surveypal helps you address concerns proactively, ensuring a smoother and more positive shopping journey.

Foster a culture of continuous improvement with ongoing monitoring and assessment of customer feedback.

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Guarantee customer privacy and regulatory compliance

Maintain customer privacy at all times with robust data protection measures, ensuring compliance with global regulations.

Surveypal is ISO 27001-certified and GDPR-compliant, ensuring that our data protection measures adhere to the highest industry standards, giving you confidence that all your customer data is managed with the utmost care and in full compliance with legal requirements.

Learn more about Privacy & Security

Our 5-star customer success team

Our customer success team is there to help you make the most of the Surveypal platform. You can get help by phone, email, or chat – or learn for yourself at our support center:

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Frequently asked questions

Your questions, answered.

It’s a Customer Experience Management solution, that helps organizations collect and manage customer feedback in order to improve their customer experiences.

It collects and analyzes all forms of customer feedback, from survey responses to support interactions, ensuring no insight is missed.

By identifying trends, spotting problem areas, and celebrating successes, you can make smarter decisions to enhance the customer experience and drive loyalty.

It’s built for CX leaders, store managers, marketing teams, and anyone focused on improving customer experience in retail.

Yes, Surveypal offers a 5-star customer support team available via phone, email, or chat.

Ready to transform your retail experience?

In retail and ecommerce, staying ahead means turning every customer insight into actionable intelligence. With Surveypal CXM, you empower your teams, delight your customers, and build a truly customer-centric organization.

Book a demo