Text analysis for all your Zendesk support tickets

Extract meaningful insights from your support conversations to better understand your customers and improve their experience.

Contextualize your qualitative support data

Go beyond word clouds and keywords

Capture insights by automatically analyzing the language and content of your support tickets in combination with the customer’s past support interactions, and other relevant (meta)data – such as open ended-feedback.

  • Contextual text analysis
  • Topic analysis
  • Sentiment analysis
  • Open-ended feedback data visualization
  • Qualitative insights instantly delivered in an easily understood format
  • Synthetic feedback

Manage high volumes of customer conversations at scale

Read between the lines and save hours of manual work

  • Pin down customer preferences, and pain points to improve your product or service offerings  
  • Identify popular or emerging support trends
  • Categorize support tickets by topic or sentiment, prioritize them and enable ticket triaging, tagging, or routing  
  • Provide more personalized and relevant responses

Multilingual text analysis for multilingual support teams

Group together data from all the languages your service desk supports to track customer sentiment.

  • 50+ languages supported
  • Make every customer’s voice heard
  • Skip the need for manual translations
Open feedback support ticket

Link open-ended feedback to agents

Track agent performance by reviewing customer feedback

  • Pinpoint the source of negative feedback: agent performance vs. poorly thought out processes or subpar product features
  • Spot synergies between agents that handle the same type of tickets
  • Redirect positive feedback back to the agent
  • Uncover training needs at the team and individual level

Customer testimonials

5.0 / 5.0

“Working with Surveypal and the team has been amazing. They have a great product that works well and gets you the insight you need from your customers.”

5.0 / 5.0

“Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level.”

5.0 / 5.0

“Surveypal helps us to see how we’re doing with customers on a day-to-day basis.”

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Try with your data!

Discover trends, anomalies, and issues in your existing customer service data. Start your unlimited trial!

Want to hear more?

Need more personal guidance, or want to learn more before starting your free trial? Book a demo, and we’ll be in touch!