Text analysis for all your customer interactions
Extract meaningful insights from your support conversations and customer feedback to better understand your customers and improve their experience.
Contextualize your qualitative support data
Go beyond word clouds and keywords. Capture insights by automatically analyzing the language and content of your support conversations in combination with key customer data points and other relevant data – such as open-ended feedback.
Manage high volumes of customer conversations at scale
Read between the lines and save hours of manual work.
Multilingual text analysis for multilingual support teams
Group together data from all the languages your service desk supports to track customer sentiment.
Uncover the reasons behind positive and negative feedback
Identify opportunities for improvement based on the reasons for feedback.
“Working with Surveypal and the team has been amazing. They have a great product that works well and gets you the insight you need from your customers.”
“Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level.”
“Surveypal helps us to see how we’re doing with customers on a day-to-day basis.”
Transform feedback into growth opportunities
Elevate your customer experience with the power of contextually smart customer feedback. Get Surveypal and embark on a journey toward customer-centricity.