Text analysis for all your Zendesk support tickets

Extract meaningful insights from your support conversations to better understand your customers and improve their experience.

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Contextualize your qualitative support data

Go beyond word clouds and keywords. Capture insights by automatically analyzing the language and content of your support tickets in combination with the customer’s past support interactions and other relevant (meta)data – such as open ended-feedback.

Contextual text analysis
Topic analysis
Sentiment analysis
Open-ended feedback data visualization
Qualitative insights instantly delivered in an easily understood format
Synthetic feedback

Text analysis - high volume customer conversations

Manage high volumes of customer conversations at scale

Read between the lines and save hours of manual work.

Pin down customer preferences and pain points to improve your product or service offerings
Identify popular or emerging support trends
Discover customer service opportunities and risks
Categorize support tickets by topic or sentiment, prioritize them and enable ticket triaging, tagging, or routing
Provide more personalized and relevant responses

Multilingual text analysis for multilingual support teams

Group together data from all the languages your service desk supports to track customer sentiment.

50+ languages supported
Make every customer’s voice heard
Spot synergies between agents who handled the same ticket
Skip the need for manual translations

Link open-ended feedback to agents

Track agent performance by reviewing customer feedback.

Pinpoint the source of negative feedback: agent performance vs. poorly thought out processes or subpar product features
Spot synergies between agents that handle the same type of tickets
Redirect positive feedback back to the agent
Uncover training needs at the team and individual level

Customer testimonials

“Working with Surveypal and the team has been amazing. They have a great product that works well and gets you the insight you need from your customers.”