Text analysis for all your Zendesk support tickets
Extract meaningful insights from your support conversations to better understand your customers and improve their experience.
Contextualize your qualitative support data
Go beyond word clouds and keywords
Capture insights by automatically analyzing the language and content of your support tickets in combination with the customer’s past support interactions, and other relevant (meta)data – such as open ended-feedback.
Manage high volumes of customer conversations at scale
Read between the lines and save hours of manual work
Multilingual text analysis for multilingual support teams
Group together data from all the languages your service desk supports to track customer sentiment.
Link open-ended feedback to agents
Track agent performance by reviewing customer feedback
Customer testimonials
“Working with Surveypal and the team has been amazing. They have a great product that works well and gets you the insight you need from your customers.”
“Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level.”
“Surveypal helps us to see how we’re doing with customers on a day-to-day basis.”
Try with your data!
Discover trends, anomalies, and issues in your existing customer service data. Start your unlimited trial!
Want to hear more?
Need more personal guidance, or want to learn more before starting your free trial? Book a demo, and we’ll be in touch!