Insights for customer experience teams

Transform the customer experience with predictive analytics. Monitor and analyze data from all your customer conversations to better understand their needs, anticipate behaviors, and identify CX issues and opportunities.

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Track customer experience performance

Combine customer interaction data with survey-based feedback to accurately monitor the impact of your CX initiatives:

  • Identify KPIs & metrics that impact customer feedback negatively
  • Analyze trends and correlations among various performance metrics

Get the full context of your front line efforts

Move beyond simple keywords and word clouds to uncover deeper insights about your customers and learn the real issues behind negative feedback.

“91% of CX leaders say being able to better measure CX would make it easier for their organization to achieve its growth objectives”


The Top CX Trends for 2022 and Beyond by Genesys

Enable strategic and tactical decision making

Access data-driven insights and take action to increase retention, boost revenue streams, and improve customer service quality

  • Detect operational and service issues that must be resolved to enhance the customer experience.
  • Evaluate the financial implications of customer challenges and plan strategies accordingly.
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Break down information silos   

Automatically convert complex data into context-rich, actionable insights accessible across organizational departments to enhance collaboration and streamline the customer experience.  

  • Facilitate effective communication with key stakeholders and gain support for proposed initiatives.
  • Take proactive measures to establish accountability and ensure necessary actions are taken.

Inspire a customer-centric culture shift

Transform the culture in your organization to embrace CX, which is data-driven, holistic, and tied to business goals. 

  • Foster a shared understanding within your organization regarding customer experience.
  • Encourage alignment towards a customer-centric future for your organization.

“52% of customers would switch to a company’s competitor after one bad experience”

Zendesk CX Trends 2023

See instant results with your Zendesk data

Discover trends, patterns, and issues in your existing customer service data. Start your unlimited trial!

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Want to learn more before getting started?

Need more personal guidance or want to learn more before starting your free trial? Book a demo, and we’ll be in touch!

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