Insights for customer experience teams
Transform the customer experience with predictive analytics. Monitor and analyze data from all your customer conversations to better understand their needs, anticipate behaviors, and identify CX issues and opportunities.


Track customer experience performance
Combine customer interaction data with survey-based feedback to accurately monitor the impact of your CX initiatives:
Get the full context of your front line efforts
Move beyond simple keywords and word clouds to uncover deeper insights about your customers and learn the real issues behind negative feedback.

“91% of CX leaders say being able to better measure CX would make it easier for their organization to achieve its growth objectives”
The Top CX Trends for 2022 and Beyond by Genesys
Enable strategic and tactical decision making
Access data-driven insights and take action to increase retention, boost revenue streams, and improve customer service quality


Break down information silos
Automatically convert complex data into context-rich, actionable insights accessible across organizational departments to enhance collaboration and streamline the customer experience.
Inspire a customer-centric culture shift
Transform the culture in your organization to embrace CX, which is data-driven, holistic, and tied to business goals.

“52% of customers would switch to a company’s competitor after one bad experience”
Zendesk CX Trends 2023
See instant results with your Zendesk data
Discover trends, patterns, and issues in your existing customer service data. Start your unlimited trial!
Want to learn more before getting started?
Need more personal guidance or want to learn more before starting your free trial? Book a demo, and we’ll be in touch!