Empower your whole organization with unified customer experience management

In today’s complex market, customer feedback is scattered across multiple channels, often creating a maze of data that’s hard to interpret. Surveypal CXM simplifies this chaos by transforming every customer interaction into one clear, unified narrative. With Surveypal CXM, your entire organization, from frontline teams to the C-suite, can quickly grasp what the data is really saying through straightforward, plain-language insights that drive growth and innovation.

Book a demo

Break down data silos

Your customer voice, finally fully unified.
Fragmented feedback undermines smart decision-making. With Surveypal CXM, bring together all your data, from surveys and reviews to support tickets and social media, in a single, cohesive platform.

We help you make customer feedback the cornerstone of business growth and innovation.

Customizable sources: Group similar data streams together for clarity and consistency.
Aggregate feedback: Consolidate every piece of customer input, so you never miss a beat.
Thematic insights: Uncover recurring themes and patterns to gain a deeper, contextual understanding of your customers’ voices.

Customer testimonials

“Working with Surveypal and the team has been amazing. They have a great product that works well and gets you the insight you need from your customers.”

“Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level.”

“Surveypal helps us to see how we’re doing with customers on a day-to-day basis.”

Democratize customer insights

Data that speaks to everyone
Empower every team member with data presented in an intuitive, accessible format. Whether you’re on the shop floor or leading the executive suite, understand what your customers are truly saying.

Accessible CX data: Enjoy clear, visual dashboards that translate complex metrics into actionable insights.
Plain language summaries: Convert complex analytics into straightforward, plain language summaries so every team member can quickly grasp key insights without needing technical expertise.
Advanced permissioning: Share the right data with the right people—ensuring that while everyone is informed, sensitive or location-specific details stay appropriately secured.

Transform experience management insights into action

From raw feedback to strategic outcomes
Turn every customer comment into a catalyst for change. Our integrated Feedback Browser makes it effortless to dive deep into trends, filter out noise, and uncover hidden opportunities for better experience management.

Deep-dive analysis: Sort, filter, and export detailed feedback to uncover trends and pinpoint improvement areas.
Actionable insights: Identify the root causes of customer sentiment to drive rapid, meaningful change.
Conversational insights: Analyze customer dialogues and interactions to capture nuanced feedback that enriches your overall understanding and informs more precise, conversational strategies.

Simplify the data narrative

Unify, understand, and act
When your organization speaks with one clear voice, every customer interaction becomes an opportunity to improve. Surveypal CXM empowers you to create a culture where every decision is backed by the full spectrum of customer insights.

Eliminate fragmentation: Unify scattered data to build a comprehensive view of the customer journey.
Align your team: Ensure every department is empowered to act on the insights that matter.
Accelerate impact: Turn real-time feedback into strategic initiatives that enhance customer satisfaction and loyalty.

Our 5-star customer success team

Our customer success team is there to help you make the most of the Surveypal platform. You can get help by phone, email, or chat – or learn for yourself at our support center:

Frequently asked questions

Your questions, answered.

It’s a Customer Experience Management solution, that helps organizations collect and manage customer feedback in order to improve their customer experiences.

It collects and analyzes all forms of customer feedback, from survey responses to support interactions, ensuring no insight is missed.

This involves strategic, long-term improvements in customer experience based on aggregated feedback insights.

Yes, Surveypal offers a 5-star customer support team available via phone, email, or chat.

Ready to transform your customer experience?

Make every customer interaction count. Empower your team with unified, actionable insights and start driving customer-centric growth today.