Customer Experience Whitepapers

Download valuable tips and guidance for improving customer experience and feedback management. No need to fill in any forms – 100% free!

The Future of Customer Experience

This report, based on insights from over a hundred CX professionals, provides a panoramic view of the evolving CX landscape and sheds light on the benefits and challenges associated with the integration of Artificial Intelligence (AI). In this report, you will find:

  • The technology trends that will redefine CX strategies in the coming years
  • A deep dive into the role of Artificial Intelligence in CX
  • Perspectives on the future of CX from more than a hundred CX professionals

10 Customer Service Benchmarks

This report offers a comprehensive exploration of key performance metrics that drive excellence in customer service. In it, you will find current benchmarks thoughtfully curated by authoritative figures in the field. These benchmarks allow you to:

  • Compare your own metrics to industry benchmarks
  • Identify areas for improvement and optimize your strategies
  • Make informed decisions about resource allocation and process improvement

Happy Manager Guide

Today’s customer service leader is swamped with data. Find out 10 insights on how to lead your customer service team in a more data-driven way. You can use this whitepaper to guide you on the following topics:

  • Learn how to tie customer service to monetary values
  • Use AI as your assistant 🤖
  • Cross-selling in Customer Service
Happy Manager Guide - Customer Service Insights

Happy Agent Guide

Do you know how your customer service employees are really doing? Happy Agent Guide will provide concrete steps in creating out-of-this-world customer service pulse surveys. With the help from this whitepaper, you will:

  • Learn to understand better your customer service agents
  • Be a master in boosting employee experience
  • Make a meaningful impact! 🎯
Happy Agent Guide - Customer Service Insights

Happy Customer Guide

Did you realize that feedback can be measured in 💰? Customer loyalty will drop by 20% for each specific problem customer faces 📉. As a result, for every five problems customers face, one purchase is lost. Happy Customer Guide is here to help you in:

  • Making feedback work for your customer support team
  • Creating impactful omnichannel feedback models
  • Establishing leadership through customer feedback
Happy Customer Guide - Customer Service Insights