CUSTOMER EXPERIENCE MANAGEMENT FOR HOTELS & LODGING
Translate guest feedback into strategic business improvements
Elevate your hospitality operations with a CXM platform built for hotels and lodging. Surveypal CXM unifies guest feedback, from check-in to post-stay. This helps you to identify and resolve issues in real time, personalize service, and deliver a seamless, memorable experience for every guest.
Increase Guest Satisfaction
By understanding and acting on guest preferences and feedback, you can create memorable, personalized stays that increase loyalty and advocacy.
Make Informed Decisions
Get deep insights into guest behavior and preferences, to support strategic decisions that align with evolving market demands.
Drive Revenue Growth
Identify and capitalize on upselling and cross-selling opportunities with precision, enhancing revenue without compromising the guest experience.
Analyse guest feedback in real time
Instantly capture and analyze guest feedback to understand their needs, preferences, and satisfaction levels in real time.
Get an overview of guest sentiment levels across a variety of topics and sub-topics identified from your feedback channels.
Prioritize pressing issues and take action before they escalate by assigning them to the appropriate team members within your organization.
Customer testimonials
“Working with Surveypal and the team has been amazing. They have a great product that works well and gets you the insight you need from your customers.”
“Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level.”
“Surveypal helps us to see how we’re doing with customers on a day-to-day basis.”
Maintain consistent quality standards across properties
Identify and resolve potential service gaps before they escalate. Surveypal CXM empowers you to track guest feedback trends over time and set up automated workflows, ensuring that every concern is addressed promptly.
With this proactive approach, you can continuously refine your guest experience, adapting quickly to changing expectations and industry trends.
Guarantee guest privacy and regulatory compliance
Maintain guest privacy at all times with robust data protection measures, ensuring compliance with global regulations.
Surveypal is ISO 27001-certified and GDPR-compliant, ensuring that our data protection measures meet the highest industry standards, providing you with peace of mind that guest information is handled with the utmost care and legality.
Our 5-star customer success team
Our customer success team is there to help you make the most of the Surveypal platform. You can get help by phone, email, or chat – or learn for yourself at our support center:
Frequently asked questions
Your questions, answered.
Transform feedback into growth opportunities
Elevate your customer experience with the power of contextually smart customer feedback. Get Surveypal and embark on a journey toward customer-centricity.
Transforming the Guest Experience: How AI is Revolutionizing Feedback Analysis in Hotels
In hospitality, customer satisfaction starts with guest feedback. Hoteliers need to continuously assess and proactively address guest expectations. In this scenario, traditional feedback tools are very limited. Artificial Intelligence (AI) is here to change this game. AI is reshaping how hotels collect, analyze, and act on guest feedback. Instead of periodic satisfaction surveys, AI technologies…