Translate guest feedback into strategic business improvements

Craft better guest experiences, enhance operational efficiency, and maximize revenue opportunities with Surveypal CXM

Increase Guest Satisfaction

By understanding and acting on guest preferences and feedback, you can create memorable, personalized stays that increase loyalty and advocacy.

Make Informed Decisions

Get deep insights into guest behavior and preferences, to support strategic decisions that align with evolving market demands.

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Drive Revenue Growth

Identify and capitalize on upselling and cross-selling opportunities with precision, enhancing revenue without compromising the guest experience.

Analyse guest feedback in real time

Instantly capture and analyze guest feedback to understand their needs, preferences, and satisfaction levels in real time.

Get an overview of guest sentiment levels across a variety of topics and sub-topics identified from your feedback surveys.

Prioritize pressing issues and take action before they escalate by assigning them to the appropriate team members within your organization.

Customer testimonials

5.0 / 5.0

“Working with Surveypal and the team has been amazing. They have a great product that works well and gets you the insight you need from your customers.”

5.0 / 5.0

“Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level.”

5.0 / 5.0

“Surveypal helps us to see how we’re doing with customers on a day-to-day basis.”

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Uphold uniform quality standards across properties

Ensure consistent quality across multiple properties by identifying deviations in service standards and providing actionable insights to maintain high standards universally.

Surveypal CXM captures and analyzes every piece of feedback, allowing you to map your service gaps and enhance the guest experiences proactively.

Guarantee guest privacy and regulatory compliance

Maintain guest privacy at all times with robust data protection measures, ensuring compliance with global regulations.

Surveypal is ISO 27001-certified and GDPR-compliant, ensuring that our data protection measures meet the highest industry standards, providing you with peace of mind that guest information is handled with the utmost care and legality.

Our 5-star customer success team

Our customer success team is there to help you make the most of the Surveypal platform. You can get help by phone, email, or chat – or learn for yourself at our support center:

Frequently asked questions

Your questions, answered.

It’s a Customer Experience Management solution, that helps organizations collect and manage customer feedback in order to improve their customer experiences.

It collects and analyzes all forms of customer feedback, from survey responses to support interactions, ensuring no insight is missed.

It’s a method that focuses on immediate engagement with customer feedback to address concerns quickly and effectively.

This involves strategic, long-term improvements in customer experience based on aggregated feedback insights.

Yes, Surveypal offers a 5-star customer support team available via phone, email, or chat.

Transform feedback into growth opportunities

Elevate your customer experience with the power of contextually smart customer feedback. Get Surveypal and embark on a journey toward customer-centricity.

Transforming the Guest Experience: How AI is Revolutionizing Feedback Analysis in Hotels

In hospitality, customer satisfaction starts with guest feedback. Hoteliers need to continuously assess and proactively address guest expectations. In this scenario, traditional feedback tools are very limited. Artificial Intelligence (AI) is here to change this game. AI is reshaping how hotels collect, analyze, and act on guest feedback. Instead of periodic satisfaction surveys, AI technologies…