Enrich your feedback data with contextual intelligence.

Understand the “why” behind the “what” by adding contextual information and relevant data points to your customer feedback.

Improve your understanding with relevant information

Whether it is customer profile data, journey touchpoints, sales information, sentiment, or text analysis, Surveypal CXM adds context to customer feedback so you can understand what’s behind it.

Get better insights to act upon

Equipped with the right information, be ready to take decisive action and leverage opportunities for improving your products, services, and the overall customer experience.

Leverage existing data

Make the most of your data to contextualize customer feedback and develop advanced insights.

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Add meaning to feedback

Understand the significance of feedback, consider the context, and gain a deeper understanding of customer needs, preferences, or issues.

360° view of the customer journey

Understand the factors affecting customer satisfaction and take proactive measures to ensure a seamless and delightful experience for your customers.

Discover the root causes behind positive and negative feedback

When it comes to customer feedback, there’s often more than meets the eye.

Get a deeper understanding with Surveypal CXM to understand the full story behind each customer feedback, positive or negative.

We help you get the full story of how your customers feel about their journey at every touchpoint.

Contextual text analysis on all your conversations

Understand the issues that matter most to your customers.

Perform in-depth topical analysis on your customer conversations, identifying the key themes and issues that shape your customer experiences.

Understand the needs and concerns of your customers to tailor your customer service approach, increasing customer satisfaction and building meaningful connections.

Client testimonials

Don’t just take our word for it. Hear what our happy customers say about how Surveypal has transformed their Customer Experience Management.

“With Surveypal, we get great insights at a glance and can dig deeper than ever before. Their team always goes that extra mile to help us become better.

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Take your CXM to the next level

Close the loop

Take decisive action equipped with data.


Build a culture of continuous learning.


Get every customer’s voice heard.

Start acting proactively on customer feedback.

Sign up, listen to your customers and take your business to new heights!