Pricing plans

Start your 30-day full access Free Trial. No credit card required.

Free

0€
/ month

Quantify your customer service performance data. Identify e.g. cost per contact, agent utilization and much more.


Unlimited users

Free forever

  • Performance metrics
  • Value metrics
  • Mobile UI
  • 1-click integration
  • Channels: email, voice, chat
  • Channel, team, agent -view
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Features

Data channels

  • Email
  • Voice
  • Chat

Security & Billing

  • GDPR-compliant
  • Data center in EU

Other

  • Unlimited users
  • On-demand webinars
  • Self-serve knowledge base
  • Email support
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Measure

Act before the issues emerge. Let our restless AI engine analyze your CS data 24/7 and benefit from proactive alerts about your teams, agents, and customers.

19€

/ month / agent

Minimum 5 agents. Unlimited users.

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Features

  • Surveys for Zendesk; CSAT, NPS, CES, FCR
  • Discover trends and anomalies
  • Proactive insights
  • Feedback text analysis

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Features

Zendesk data channels

  • Email
  • Voice
  • Chat
  • IVR
  • Whatsapp
  • Facebook & Instagram

Analysis and reporting

  • A standard set of metrics
  • Agent view
  • Drill down (channel, contact reason, team, agent, brand)
  • Cost per ticket metrics

Survey capabilities

  • FCR, NPS, CSAT, CES template
  • Open feedback

AI capabilities / Insights

  • Standard insights
  • Survey feedback analysis
  • Share insights / feedback to other users

Security & Billing

  • GDPR-compliant
  • Payment by credit card
  • Data center in EU

Other

  • Unlimited users
  • Email support
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Analyze

Listen beyond feedback. Monitor ticket data for new patterns and receive synthetic feedback for non-surveyed customers. Listen to the voices of all customers.

29€

/ month / agent

Minimum 10 agents. Unlimited users.

Start your unlimited free trial

Everything in Measure plus

  • Conversation text analysis
  • Sentiment analysis
  • Synthetic feedback
  • Agent coaching tools

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Features

Zendesk data channels

  • Email
  • Voice
  • Chat
  • IVR
  • Whatsapp
  • Facebook & Instagram

Analysis and reporting

  • A standard set of metrics
  • Agent view
  • Drill down (channel, contact reason, team, agent, brand)
  • Cost per ticket metrics

Survey capabilities

  • FCR, NPS, CSAT, CES template
  • Open feedback

AI capabilities / Insights

  • Standard insights
  • Customer insight and root cause analytics
  • Intelligent feed & AI
  • Survey feedback analysis
  • Ticket conversation analysis
  • Synthetic feedback
  • Share insights / feedback to other users
  • Email notifications

Security & Billing

  • GDPR-compliant
  • Payment by credit card
  • Payment by invoice
  • Data center in EU

Other

  • Unlimited users
  • Email support
  • Dedicated customer success manager
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Act

59€
/ month / agent

Take data leadership to the next level. Act on insights, automate service process improvements and gamify your customer experience. 

Coming soon.

Minimum 20 agents
Unlimited users

Everything in Analyze plus

  • Advice
  • Automate
  • Gamify
  • + much more
Coming soon!

Features and capabilities

FeaturesMeasureAnalyze
Zendesk data channels included for analysis
Email, Including Zendesk forms✓✓
Voice✓✓
Chat✓✓
IVR✓✓
Whatsapp✓✓
Facebook✓✓
Instagram✓✓
Analysis and reporting
A standard set of metrics Performance: Handled contacts, waiting time, AHT. Quality: FCR, NPS, CSAT, CES, open text.✓✓
Agent view✓✓
Drill down (channel, contact reason, team, agent, brand)✓✓
Cost per ticket metrics✓✓
Survey capabilities
CSAT/NPS/CES/FCR template✓✓
Open feedback✓✓
AI capabilities / insights
Standard insights Identify your trending individuals and operational monthly improvements✓✓
Customer insight and root cause analytics to identify companywide improvements Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Board/Senior Stakeholder Peers.–✓
Intelligent feed & AI Analytics feed, emerging trends, sentiment analysis–✓
Survey feedback analysis Survey open text analysis✓✓
Ticket conversation analysis–✓
Predictive feedback–✓
Share insights / feedback to other users✓✓
Email notifications–✓
Security & Billing
GDPR-compliant✓✓
Payment by credit card✓✓
Payment by invoice–✓
Data center in EU✓✓
Other
Unlimited users✓✓
Email support✓✓
Dedicated customer success manager–✓
19€29€
/ month / agent/ month / agent
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