Choose the plan
that works for you

Start your 30-day full access Free Trial. No credit card required.

Free

0€
/ month

Quantify your customer service performance data. Identify e.g. cost per contact, agent utilization and much more.


Unlimited users

Free forever

  • Performance metrics
  • Value metrics
  • Mobile UI
  • 1-click integration
  • Channels: email, voice, chat
  • Channel, team, agent -view
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Features

Data channels

  • Email
  • Voice
  • Chat

Security & Billing

  • GDPR-compliant
  • Data center in EU

Other

  • Unlimited users
  • On-demand webinars
  • Self-serve knowledge base
  • Email support
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Measure

19€

/ month / agent

Intelligent CS metric reports help you to evaluate your team and agent performance. Priceless help to support your quality assurance, coaching, and reporting work.

Minimum 10 agents. Unlimited users.

Measure what matters

  • Performance, Quality, and Value metrics
  • Quality metrics; FCR, NPS, CES, CSAT
  • Value metrics; Cost of contact
  • Mobile UI

See all features

Start your unlimited Free Trial

Features

Data channels

  • Email
  • Voice
  • Chat
  • IVR
  • Whatsapp
  • Facebook & Instagram

Feedback capabilities

  • FCR, NPS, CSAT, CES, Open text, Score reason

Feedback channels

  • Email
  • Voice (sms*)
  • Chat
  • 2 Survey languages
  • Branded surveys
  • Custom “From” domain
  • Custom survey url
  • Unlimited surveys

Analysis and reporting

  • A standard set of metrics
  • Access to benchmark data
  • Weekly & Monthly summaries

AI capabilities / Insights

  • Basic insights
  • Basic text analytics

Security & Billing

  • GDPR-compliant
  • Payment by credit card
  • Data center in EU

Other

  • Unlimited users
  • On-demand webinars
  • Self-serve knowledge base
  • Email support
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Analyze

29€

/ month / agent

Act before the issues emerge. Let our restless AI engine analyze your CS data 24/7 and get the instant benefit of proactive alerts about your teams, agents, and customers.

Minimum 20 agents. Unlimited users.

Everything in Measure plus

  • Proactive insights
  • Root cause analysis
  • Customers at risk
  • AI Employee churn prevention

See all features

Start your unlimited Free Trial

Features

Data channels

  • Email
  • Voice
  • Chat
  • IVR
  • Whatsapp
  • Facebook & Instagram

Feedback capabilities

  • FCR, NPS, CSAT, CES, Open text, Score reason

Feedback channels

  • Email
  • Voice (sms*)
  • Chat
  • IVR (sms*)
  • Whatsapp
  • Facebook & Instagram
  • 10 Survey languages
  • Branded surveys
  • Custom “From” domain
  • Custom survey url
  • Unlimited surveys

Analysis and reporting

  • A standard set of metrics
  • Access to benchmark data
  • Weekly & Monthly summaries
  • Customers at risk

AI capabilities / Insights

  • Basic insights
  • Root cause analyser: performance, quality and value KPIs
  • Customer insihgt and root cause analytics to identify companywide improvements
  • AI employee churn prevention
  • Realtime – Intelligent feed & AI
  • Basic text analytics
  • Intelligent notifications
  • Email

Security & Billing

  • Ongoing success program
  • GDPR-compliant
  • SSO (Single sign-on)
  • Payment by credit card
  • Payment by invoice
  • Data center in EU

Other

  • Unlimited users
  • On-demand webinars
  • Self-serve knowledge base
  • Email support
  • Customer success manager
  • Professional services
  • Consultations with Surveypal experts*
  • Customer feedback trainings*
  • Feedback process services*
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Act

59€
/ month / agent

Take data leadership to the next level. Act on insights, automate service process improvements and gamify your customer experience. 

Coming soon.

Minimum 20 agents
Unlimited users

Everything in Analyze plus

  • Advice
  • Automate
  • Gamify
  • + much more
Coming soon!

Features and capabilities

FeaturesMeasureAnalyze
Data channels
Email Including Zendesk forms✓✓
Voice✓✓
Chat✓✓
IVR✓✓
Whatsapp✓✓
Facebook✓✓
Instagram✓✓
Analysis and reporting
A standard set of metrics Performance: Handled contacts, waiting time, AHT. Quality: FCR, NPS, CSAT, CES, open text. Value: Cost of contact, revenue at risk. ✓✓
Access to benchmark data✓✓
Weekly & Monthly summaries✓✓
Customers at risk–✓
AI capabilities / insights
Basic insights Identify your trending individuals and operational monthly improvements✓✓
Root cause analyser: performance, quality and value KPIs Identify customers concerns and performance issues. Make better decisions to develop you service processes and coach your agents.–✓
Customer insight and root cause analytics to identify companywide improvements Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Board/Senior Stakeholder Peers.–✓
AI Employee churn prevention Identify agents that feel overwhelmed and take action before they leave–✓
Realtime – Intelligent feed & AI Analytics feed, emerging trends, sentiment analysis–✓
Basic text analytics Survey open text analysis, sentiment word cloud✓✓
In-app notifications–✓
Email notifications–✓
Security & Billing
Ongoing success program–✓
GDPR-compliant✓✓
SSO (Single sign-on)–✓
Payment by credit card✓✓
Payment by invoice–✓
Data center in EU✓✓
Other
API access✓✓
Unlimited users✓✓
On-demand webinars✓✓
Self-serve knowledge base✓✓
Email support✓✓
Customer success manager–✓
Professional services
Consultations with Surveypal experts–✓
Customer feedback training–✓
Feedback process services–✓
19€29€
/ month / agent/ month / agent
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Let’s find the plan
that works for you

Join the CS forerunners by starting your journey toward AI-powered, insights-led customer support!

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