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Free

0€
/ month

Quantify your customer service performance data. Identify e.g. cost per contact, agent utilization and much more.


Unlimited users


Free forever

  • Performance metrics
  • Value metrics
  • Mobile UI
  • 1-click integration
  • Channels: email, voice, chat
  • Channel, team, agent -view
  • + much more

Features

Data channels

  • Email
  • Voice
  • Chat

Security & Billing

  • GDPR-compliant
  • Data center in EU

Other

  • Unlimited users
  • On-demand webinars
  • Self-serve knowledge base
  • Email support

Measure

19€
/ month / agent*

Quantify your customer service performance data. Find the right balance between performance and quality. Set the right quality targets based on industry benchmark data.

Minimum 10 agents
Unlimited users


Measure what matters

  • Performance, Quality and Value metrics
  • Quality metrics; FCR, NPS, CES, CSAT
  • Value metrics; Cost of contact
  • Mobile UI
  • + much more

Features

Data channels

  • Email
  • Voice
  • Chat
  • IVR
  • Whatsapp
  • Facebook & Instagram

Feedback capabilities

  • FCR, NPS, CSAT, CES, Open text, Score reason

Feedback channels

  • Email
  • Voice (sms*)
  • Chat
  • 2 Survey languages
  • Branded surveys
  • Custom “From” domain
  • Custom survey url
  • Unlimited surveys

Analysis and reporting

  • A standard set of metrics
  • Access to benchmark data
  • Weekly & Monthly summaries

AI capabilities / Insights

  • Basic insights
  • Basic text analytics

Security & Billing

  • GDPR-compliant
  • Payment by credit card
  • Data center in EU

Other

  • Unlimited users
  • On-demand webinars
  • Self-serve knowledge base
  • Email support

Analyze

29€
/ month / agent*

Add an AI layer to understand the root causes behind performance and quality issues. Automatically uncover hidden insights from your customer service data and transform your cost center to a profit center.

Minimum 20 agents
Unlimited users


Everything in Measure plus

  • Proactive insights
  • Root cause analysis
  • Team and agent
  • + much more

Features

Data channels

  • Email
  • Voice
  • Chat
  • IVR
  • Whatsapp
  • Facebook & Instagram

Feedback capabilities

  • FCR, NPS, CSAT, CES, Open text, Score reason

Feedback channels

  • Email
  • Voice (sms*)
  • Chat
  • IVR (sms*)
  • Whatsapp
  • Facebook & Instagram
  • 10 Survey languages
  • Branded surveys
  • Custom “From” domain
  • Custom survey url
  • Unlimited surveys

Analysis and reporting

  • A standard set of metrics
  • Access to benchmark data
  • Weekly & Monthly summaries
  • Customers at risk

AI capabilities / Insights

  • Basic insights
  • Root cause analyser: performance, quality and value KPIs
  • Customer insihgt and root cause analytics to identify companywide improvements
  • AI employee churn prevention
  • Realtime – Intelligent feed & AI
  • Basic text analytics
  • Intelligent notifications
  • Email

Security & Billing

  • Ongoing success program
  • GDPR-compliant
  • SSO (Single sign-on)
  • Payment by credit card
  • Payment by invoice
  • Data center in EU

Other

  • Unlimited users
  • On-demand webinars
  • Self-serve knowledge base
  • Email support
  • Customer success manager
  • Professional services
  • Consultations with Surveypal experts*
  • Customer feedback trainings*
  • Feedback process services*

Act

59€
/ month / agent*

Accelerate growth.

Coming soon.

Minimum 20 agents
Unlimited users


Everything in Analyze plus

  • Advice
  • Automate
  • Gamify
  • + much more

* Agent = an active agent in your Customer Service software, who handles more than 10 contacts per month.

Features and capabilities

FeaturesMeasureAnalyze
Try nowTry now
Data channels
Email Including Zendesk forms
Voice
Chat
IVR
Whatsapp
Facebook
Instagram
Analysis and reporting
A standard set of metrics Performance: Handled contacts, waiting time, AHT. Quality: FCR, NPS, CSAT, CES, open text. Value: Cost of contact, revenue at risk.
Access to benchmark data
Weekly & Monthly summaries
Customers at risk
AI capabilities / Insights
Basic insights Identify your trending individuals and operational monthly improvements
Root cause analyser: performance, quality and value KPIs Identify customers concerns and performance issues. Make better decisions to develop you service processes and coach your agents.
Customer insight and root cause analytics to identify companywide improvements Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Board/Senior Stakeholder Peers.
AI Employee churn prevention Identify agents that feel overwhelmed and take action before they leave
Realtime – Intelligent feed & AI Analytics feed, emerging trends, sentiment analysis
Basic text analytics Survey open text analysis, sentiment word cloud
In-app notifications
Email notifications
Security & Billing
Ongoing success program
GDPR-compliant
SSO (Single sign-on)
Payment by credit card
Payment by invoice
Data center in EU
Other
API access
Unlimited users
On-demand webinars
Self-serve knowledge base
Email support
Customer success manager
Professional services
Consultations with Surveypal experts*
Customer feedback trainings*
Feedback process services*
* at additional cost