Pricing plans for Surveypal CXM

Tactical

Explore our ‘Tactical’ plan with one touchpoint for continuous measurement, 3,000 direct responses annually, unlimited users, and smart topic categorization.

249โ‚ฌ

/month


Features

  • 1 touchpoint
  • 3,000 direct responses per year
  • Unlimited users
  • Topic categorization

Features

Zendesk data channels

  • Email
  • Voice
  • Chat
  • IVR
  • Whatsapp
  • Facebook & Instagram

Analysis and reporting

  • A standard set of metrics
  • Agent view
  • Drill down (channel, contact reason, team, agent, brand)
  • Cost per ticket metrics

Survey capabilities

  • FCR, NPS, CSAT, CES template
  • Open feedback

AI capabilities / Insights

  • Standard insights
  • Survey feedback analysis
  • Share insights / feedback to other users

Security & Billing

  • GDPR-compliant
  • Payment by credit card
  • Data center in EU

Other

  • Unlimited users
  • Email support

Strategic

With the ‘Strategic’ plan you get access to up to 3 touchpoints, 6,000 direct and 60,000 indirect responses annually, complemented by advanced text analytics. Refine your feedback strategy for deeper insights.

599โ‚ฌ

/month


Everything in Tactical plus

  • Up to 3 touchpoints
  • 6,000 direct responses per year
  • 60,000 indirect responses per year
  • Advanced text analytics

Features

Zendesk data channels

  • Email
  • Voice
  • Chat
  • IVR
  • Whatsapp
  • Facebook & Instagram

Analysis and reporting

  • A standard set of metrics
  • Agent view
  • Drill down (channel, contact reason, team, agent, brand)
  • Cost per ticket metrics

Survey capabilities

  • FCR, NPS, CSAT, CES template
  • Open feedback

AI capabilities / Insights

  • Standard insights
  • Customer insight and root cause analytics
  • Intelligent feed & AI
  • Survey feedback analysis
  • Ticket conversation analysis
  • Synthetic feedback
  • Share insights / feedback to other users
  • Email notifications

Security & Billing

  • GDPR-compliant
  • Payment by credit card
  • Payment by invoice
  • Data center in EU

Other

  • Unlimited users
  • Email support
  • Dedicated customer success manager

Enterprise

Unlock the ultimate flexibility with the ‘Enterprise’ plan: unlimited touchpoints, direct and indirect feedback, all enhanced by advanced text analytics. Tailor your feedback ecosystem to match the scale and scope of your ambitions.

Let’s talk

Custom pricing


Features

  • Up to unlimited touchpoints
  • Unlimited direct feedback
  • Unlimited indirect feedback
  • Advanced text analytics

Features

Zendesk data channels

  • Email
  • Voice
  • Chat
  • IVR
  • Whatsapp
  • Facebook & Instagram

Analysis and reporting

  • A standard set of metrics
  • Agent view
  • Drill down (channel, contact reason, team, agent, brand)
  • Cost per ticket metrics

Survey capabilities

  • FCR, NPS, CSAT, CES template
  • Open feedback

AI capabilities / Insights

  • Standard insights
  • Survey feedback analysis
  • Share insights / feedback to other users

Security & Billing

  • GDPR-compliant
  • Payment by credit card
  • Data center in EU

Other

  • Unlimited users
  • Email support

Survey tool

Our comprehensive survey tool for any and all survey needs.

From 299โ‚ฌ per month

Features and capabilities

FeaturesMeasureAnalyze
Zendesk data channels included for analysis
Email, Including Zendesk formsโœ“โœ“
Voiceโœ“โœ“
Chatโœ“โœ“
IVRโœ“โœ“
Whatsappโœ“โœ“
Facebookโœ“โœ“
Instagramโœ“โœ“
Analysis and reporting
A standard set of metrics Performance: Handled contacts, waiting time, AHT. Quality: FCR, NPS, CSAT, CES, open text.โœ“โœ“
Agent viewโœ“โœ“
Drill down (channel, contact reason, team, agent, brand)โœ“โœ“
Cost per ticket metricsโœ“โœ“
Survey capabilities
CSAT/NPS/CES/FCR templateโœ“โœ“
Open feedbackโœ“โœ“
AI capabilities / insights
Standard insights Identify your trending individuals and operational monthly improvementsโœ“โœ“
Customer insight and root cause analytics to identify companywide improvements Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Board/Senior Stakeholder Peers.โ€“โœ“
Intelligent feed & AI Analytics feed, emerging trends, sentiment analysisโ€“โœ“
Survey feedback analysis Survey open text analysisโœ“โœ“
Ticket conversation analysisโ€“โœ“
Predictive performance scoreโ€“โœ“
Share insights / feedback to other usersโœ“โœ“
Email notificationsโ€“โœ“
Security & Billing
GDPR-compliantโœ“โœ“
Payment by credit cardโœ“โœ“
Payment by invoiceโ€“โœ“
Data center in EUโœ“โœ“
Other
Unlimited usersโœ“โœ“
Email supportโœ“โœ“
Dedicated customer success managerโ€“โœ“
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