Surveypal Pricing

Find a solution that works for your organization with a pricing that scales according to your needs.

Surveypal CXM

Get an overview of your customer experience across the entire customer journey with continuous feedback collection, advanced text analysis, and proactive issue resolution. Refine your feedback strategy for deeper insights.

Starting from:

299€

/month

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Listen

  • Automated feedback collection
  • Survey templates (NPS, CSAT, CES)
  • Customer journey experience overview

Contextualize

  • Advanced AI text analysis
  • Sentiment and topic analysis
  • Enriched insights with contextual information

Improve

  • Smart alerts engine
  • Feedback routing system
  • Prioritized insights for maximum business impact

See all features

Features

Zendesk data channels

  • Email
  • Voice
  • Chat
  • IVR
  • Whatsapp
  • Facebook & Instagram

Analysis and reporting

  • A standard set of metrics
  • Agent view
  • Drill down (channel, contact reason, team, agent, brand)
  • Cost per ticket metrics

Survey capabilities

  • FCR, NPS, CSAT, CES template
  • Open feedback

AI capabilities / Insights

  • Standard insights
  • Customer insight and root cause analytics
  • Intelligent feed & AI
  • Survey feedback analysis
  • Ticket conversation analysis
  • Synthetic feedback
  • Share insights / feedback to other users
  • Email notifications

Security & Billing

  • GDPR-compliant
  • Payment by credit card
  • Payment by invoice
  • Data center in EU

Other

  • Unlimited users
  • Email support
  • Dedicated customer success manager

Enterprise

Unlock the ultimate flexibility with our enterprise options tailored to your custom needs. Create surveys for every business need and perform advanced text analytics for deeper insights. Tailor your feedback ecosystem to match the scale and scope of your ambitions.

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Custom pricing

Contact us

Features

  • Unlimited users
  • Unlimited surveys
  • Custom-built surveys
  • Advanced text analytics

See all features

Features

Zendesk data channels

  • Email
  • Voice
  • Chat
  • IVR
  • Whatsapp
  • Facebook & Instagram

Analysis and reporting

  • A standard set of metrics
  • Agent view
  • Drill down (channel, contact reason, team, agent, brand)
  • Cost per ticket metrics

Survey capabilities

  • FCR, NPS, CSAT, CES template
  • Open feedback

AI capabilities / Insights

  • Standard insights
  • Survey feedback analysis
  • Share insights / feedback to other users

Security & Billing

  • GDPR-compliant
  • Payment by credit card
  • Data center in EU

Other

  • Unlimited users
  • Email support

Survey tool

Our comprehensive survey tool for any and all survey needs. Unlimited invites. Unlimited users. Unlimited surveys. Only pay for where the value is – the responses.

Book a demo

From 299€ per month

Features and capabilities

FeaturesMeasureAnalyze
Zendesk data channels included for analysis
Email, Including Zendesk forms✓✓
Voice✓✓
Chat✓✓
IVR✓✓
Whatsapp✓✓
Facebook✓✓
Instagram✓✓
Analysis and reporting
A standard set of metrics Performance: Handled contacts, waiting time, AHT. Quality: FCR, NPS, CSAT, CES, open text.✓✓
Agent view✓✓
Drill down (channel, contact reason, team, agent, brand)✓✓
Cost per ticket metrics✓✓
Survey capabilities
CSAT/NPS/CES/FCR template✓✓
Open feedback✓✓
AI capabilities / insights
Standard insights Identify your trending individuals and operational monthly improvements✓✓
Customer insight and root cause analytics to identify companywide improvements Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Board/Senior Stakeholder Peers.–✓
Intelligent feed & AI Analytics feed, emerging trends, sentiment analysis–✓
Survey feedback analysis Survey open text analysis✓✓
Ticket conversation analysis–✓
Predictive performance score–✓
Share insights / feedback to other users✓✓
Email notifications–✓
Security & Billing
GDPR-compliant✓✓
Payment by credit card✓✓
Payment by invoice–✓
Data center in EU✓✓
Other
Unlimited users✓✓
Email support✓✓
Dedicated customer success manager–✓
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Questions?

If you have any questions or need further clarification about our pricing or features, our team is here to help!

Whether you’re unsure which plan best suits your needs or need more information about specific features, we’ll help you find the perfect solution for your business.

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