For the past months, the Surveypal team dedicated substantial effort to meet and exceed customer expectations while strengthening our approach to information security management. The results of our hard work materialized in February 2024 when we successfully completed our ISO 27001:2022 certification audit.

ISO 27001 is among the most widely recognized and internationally accepted information security standards. It establishes a robust framework for risk management, cyber-resilience, and operational excellence. To achieve the certification, Surveypal’s compliance was validated by an independent security auditor after demonstrating an ongoing and systematic approach to managing and protecting company and customer data.

While compliance with an Information Security standard is not mandated by regulation, we believe it is essential for any company, particularly in customer experience management. Displaying compliance through a widely recognized certification reinforces our commitment to securing our operations and our customers’ interests.

Undertaking this substantial project was driven by the desire to protect ourselves and our customers. When partnering with an ISO 27001 certified supplier, customers can be confident that their data is handled securely, and that product security is a top priority.

In today’s heightened threat landscape, having a standardized and effective way to identify and control risks is vital. Our adherence to ISO 27001 provides a sense of security to our customers and reassures them that Surveypal products and entrusted information are shielded against cyber threats.

Our CISO, Pasi Lindholm, shares his perspective on what the certification means for Surveypal and our customers: “The ISO 27001 certificate attests to customers and stakeholders that our information security risks are managed professionally. The principle of continuous improvement ensures we have cutting-edge tools and methods for maintaining information security.”

“Trust is critical for cloud companies, particularly those that provide customer intelligence solutions,” said Kalle Reunanen, Surveypal’s CEO. “Surveypal’s ISO 27001 certification fosters trust and demonstrates our ongoing commitment to safeguarding customer data.”

Read more about Privacy & Security at Surveypal

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