Make your customers’ lives easier with seamless experiences

Address customer needs, streamline the customer journey, and improve the customer experience with Surveypal CXM.

Proactive Customer Engagement

React quickly to emerging issues, preventing negative experiences from escalating and keeping pace with customer expectations.

Use Feedback Smartly

Use feedback insights to offer personalized services and make data-driven decisions, improving customer satisfaction and loyalty.

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Increase Value Creation

Understand your customers’ needs and preferences to create more value for them, increasing loyalty and revenue generation.

Listen to customer feedback continuously

Collect customer feedback in every interaction across the customer journey. Monitor customer satisfaction through surveys and open feedback to get the full picture of the customer experience. Surveypal CXM provides a holistic view of customer satisfaction and areas for improvement.

Our advanced topic and sentiment analysis provides a nuanced understanding of customer emotions and priorities. Address specific customer concerns more effectively and efficiently, fostering trust and reducing issue resolution time.

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Customer testimonials

5.0 / 5.0

“Working with Surveypal and the team has been amazing. They have a great product that works well and gets you the insight you need from your customers.”

5.0 / 5.0

“Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level.”

5.0 / 5.0

“Surveypal helps us to see how we’re doing with customers on a day-to-day basis.”

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Embrace proactive issue resolution for continuous improvement

Predict potential problems before they escalate by identifying patterns in customer feedback. Surveypal CXM helps you address concerns proactively, ensuring a smoother and more positive customer journey.

Quickly adapt to changing customer needs and industry dynamics, ensuring sustained customer experience improvement.

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Guarantee customer privacy and regulatory compliance

Maintain customer privacy at all times with robust data protection measures, ensuring compliance with global regulations.

Surveypal is ISO 27001-certified and GDPR-compliant, ensuring that our data protection measures adhere to the highest industry standards, giving you confidence that customer information is managed with the utmost care and in full compliance with legal requirements.

Our 5-star customer success team

Our customer success team is there to help you make the most of the Surveypal platform. You can get help by phone, email, or chat – or learn for yourself at our support center:

Frequently asked questions

Your questions, answered.

It’s a Customer Experience Management solution, that helps organizations collect and manage customer feedback in order to improve their customer experiences.

It collects and analyzes all forms of customer feedback, from survey responses to support interactions, ensuring no insight is missed.

It’s a method that focuses on immediate engagement with customer feedback to address concerns quickly and effectively.

This involves strategic, long-term improvements in customer experience based on aggregated feedback insights.

Yes, Surveypal offers a 5-star customer support team available via phone, email, or chat.

Transform feedback into growth opportunities

Elevate your customer experience with the power of contextually smart customer feedback. Get Surveypal and embark on a journey toward customer-centricity.

Optimizing the Insurance Customer Journey: Increasing Customer Satisfaction in Key Touchpoints

The insurance customer journey starts with the awareness of the need for an insurance product and goes through policy purchase, making claims, and renewing the policy. Each step in this journey is a chance to make the customer happy. Optimizing this journey is very important. Happy customers are more likely to stay with the company…