There is power in knowing how your support team performs at any given moment – Surveypal allows you to harness it.
This is a story of how we grew from being a feedback management app into being the future of customer service analytics by providing AI-powered support center insights.
For 15 years, we have been helping market leaders make sense of their customer service data. During those years, we’ve helped our clients to gather millions of customer experience survey answers.
Now, we have combined that experience with the latest AI technology and sprinkled on top of it our customers’ input on what they need from a customer data analytics solution.
Surveypal was launched
Surveypal was launched in 2007 as a feedback management solution enabling organizations to collect, measure, and analyze customer feedback.
That’s why we are called Surveypal.
The need for customer service insights rises
We noticed a shift in conversations with our customers: market leaders looking to lead and scale customer care needed more than a survey tool and dashboard reporting to drive performance and quality in their contact centers.
So, we listened and started conceptualizing and developing what eventually became our insights-led offering.
The Future of Customer Service Analytics – Surveypal Insights
Surveypal is now offering a customer data analytics solution built with and for customer service leaders who need instant customer service insights to act proactively and continuously deliver frictionless support.
“Contact centers measure experience but rarely use the CX-data to lead efficiently. We are changing that forever.“