The Customer Service Playbook
Everything you need to know about building and managing successful support operations is in this Customer Service Playbook – Inspiring insights, the latest news, trends, and predictions to put you a step ahead of your competitors. Sign up to receive more content directly in your inbox.
The most popular
Building your customer service team
Successful support starts with a kick-ass customer service team — the best practices for hiring, onboarding, and scaling your customer service department.
Stellar customer service experiences happen where human touch meets technology – Find out how to make the most of the latest customer service clever technologies.
Metrics and KPIs
Take a deep dive into the most useful customer service metrics and KPIs and learn how to use them to understand what drives the customer experience.
Performance, quality, and analytics
Evaluate how well you support your customers and determine the quality of service you deliver to stay a step ahead of the competition retain your client base.
Agent performance and engagement
Customer service representatives can make or break your contact center. Tips and best practices to keep your staff satisfied and engaged.
Customer service value vs. costs
Poor customer service can lead to the demise of your business. Drill down on the importance of support by examining its value against its cost.