How ‘Conversations’ Enhances Zendesk Metrics for Better Customer Insights
Have you ever felt overwhelmed by the sheer volume of data in Zendesk, unsure of what to make of it? You’re not alone. In most software platforms, data is analyzed through various views, such as brand, contact reason, channel, team, or agent, especially in the case of Zendesk. While these views provide insights, they often…