6 Ways AI is Transforming Customer Experience According to Experts
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6 Ways AI is Transforming Customer Experience According to Experts

Businesses are continually seeking innovative ways to enhance customer experiences. One of the most significant game-changers in this quest is Artificial Intelligence (AI). As Cristina Fonseca, Zendesk’s Head of AI aptly puts it: “The most interesting aspect of this AI revolution is the democratization of AI. Until now, only companies with big budgets, time, and…

Support Spotlight: Taylor Cannon
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Support Spotlight: Taylor Cannon

The logistics industry is renowned for its fast-paced and complex operations and can provide valuable lessons and best practices for delivering exceptional customer experiences. In this interview, we delve into the valuable perspectives of Taylor Cannon on the importance of customer-centricity and the strategies that drive success in the logistics world and beyond. Can you…

Support Spotlight: Andrea Penta
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Support Spotlight: Andrea Penta

Andrea Penta’s journey from community organizer to Quality Program Lead at FCP Euro has provided her with unique insights and a passion for enhancing customer satisfaction. In this interview, we delve into the world of customer-centricity. Discover Andrea’s perspectives on the importance of empathy, data-driven innovation, and proactive problem-solving in customer experience transformation. Can you…

Support Spotlight: Sandip Gupta
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Support Spotlight: Sandip Gupta

What’s the secret to creating frictionless and delightful customer experiences? In this interview with Sandip Gupta, a self-proclaimed “Accidental Customer Experience Professional,” he shares insights, experiences, and talks about the importance of empathy, innovation, creativity, and problem-solving in customer experience transformation. Can you tell us about your journey? How did you start working with CX? …

Support Spotlight: Tarja Lähdemäki
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Support Spotlight: Tarja Lähdemäki

In the ever-evolving landscape of the B2B market, customer retention is a paramount challenge for businesses striving to maintain a competitive edge. Enter Tarja Lähdemäki, an esteemed consultant from Finland with a wealth of experience in guiding B2B companies towards customer-centricity and deeper understanding of their clients’ needs. In this interview, we delve into her…

Support Spotlight: Sally Mildren
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Support Spotlight: Sally Mildren

How can customer experience leaders justify their investments and drive meaningful change within organizations? In this interview, we had the pleasure of speaking with Sally Mildren, CEO and Managing Partner of Boss Lady Consulting, to explore the key metrics that CX leaders must understand to align their initiatives with primary business drivers, as well as…

Support Spotlight: Melanie Diamond
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Support Spotlight: Melanie Diamond

Discover the story of Melanie Diamond, the Voice of the Customer Manager at Remote.com. Melanie’s expertise and innovative approach have been instrumental in shaping her organization’s deep understanding of their customers’ needs and expectations, driving them towards becoming more customer-centric. Can you share your story with us? How was your journey towards working in customer…