NPS business impact calculator

The monetary impact of improving your NPS

Fewer customers at churn risk
Higher likelihood of repurchasing
Higher likelihood to endorse

NPS business impact calculator - Customer service calculators

Let’s calculate your business impact

The Net Promoter Score (NPS) is a widely recognized metric that measures customer loyalty and satisfaction by determining the likelihood of a customer recommending your product or service to others. A higher NPS typically indicates a strong customer base and positive experiences.

This calculator helps you understand how a change in your NPS can affect your customer churn rate and ultimately the overall value of your business.

*The calculation is based on benchmark data, taking into consideration the repurchase rates for each segment and 20% of customers having problems. Thus making generalised assumptions across industries and companies.

The benefits

Boost customer retention

By enhancing your NPS, you can directly impact your customer retention, as satisfied customers are more likely to continue using your products or services and recommend them to others. Higher retention rates and increased referrals translate into lower customer churn, which ultimately leads to greater revenue stability and growth potential.

Find new insights

Improving your NPS can also help you unlock valuable insights into customer preferences and pain points, allowing you to make targeted improvements to your offerings. This can lead to not only increased customer satisfaction but also the creation of new revenue streams and expansion opportunities.

Increased brand reputation

Additionally, a higher NPS can result in improved brand reputation, as customers who are promoters will advocate for your brand within their networks. This positive word-of-mouth can significantly enhance your brand’s reach and credibility, leading to increased customer acquisition and sustained business growth.