Customer Service Blog
Out of this world tips and expert insights on how to improve customer service experience.
How LocalTapiola is standing out with its customer experience
LocalTapiola, one of the biggest insurance companies in Finland, is committed to offering a comprehensive and proactive service by focusing on the customer experience. In order to deliver an elevated…
Validate open-ended input in your survey questions with RegEx
Ever considered how helpful it would be to predefine the format in which your survey respondents reply to an open-ended question? Validating open-ended input in your Surveypal surveys can be done using RegEx. …
Adhering to your GDPR responsibilities for surveys
GDPR (General Data Protection Regulation) officially came into force on May 25th, 2018, and redefined how organizations deal with data integrity. As a result, if you’re collecting, handling, and/or processing…
How CivicInfo, BC is safeguarding data privacy with Canadian-hosted surveys
CivicInfo BC is a government information hub in British Columbia, Canada. The incorporated, not-for-profit society functions as a data aggregator providing online information services to local governments in the province….
How Pakettipiste is reshaping the parcel locker delivery experience
In October 2018, Pakettipiste launched its parcel locker network by setting up its first locker station in Helsinki, Finland. By the end of 2019, the parcel logistics service had already delivered its one-millionth parcel. In 2020, Pakettipiste is looking to double…
Using feedback to boost customer service leadership
When customer service is considered a competitive advantage, unsatisfactory support is one of the main reasons why customers abandon companies. As customer expectations, propelled by the latest technological advancements, continuously…
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