How to draft a concise HR survey
If you’re an HR employee or manager, you know a significant part of your job is gathering data and organizing…
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6 tips to create a successful customer feedback process
Everybody is talking about the importance of customer feedback and rightfully so. We know by now, there is value in…
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How to achieve growth with customer retention management
In business settings, customer retention is one of those terms that never goes out of style. Research shows that a 5% increase in…
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What questions to ask in a customer satisfaction survey
Recent research suggests that acquiring a new customer is 5 times more expensive than reselling to an existing customer. So, are your…
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The importance of customer satisfaction
Yes, product quality matters. Yes, a competitive price will get you far. But, the data has spoken. According to Walker,…
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Measuring Customer Experience: A systematic approach
According to Forrester’s CX Index, 73% of businesses name improving customer experience their top priority. Needless to say, in a time when the…
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Surveypal is GDPR compliant
Over the last months we’ve been hard at work preparing for the General Data Protection Regulation, most commonly known as the GDPR. GDPR…
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Now we’re talking! SMS customer satisfaction surveys for Zendesk Talk
If you are reading this, I’m sure you are aware that Zendesk built into their customer support ticketing system a…
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Say yes to customer success! Front line tips to create a customer success plan
Over the past couple of months we have been hard at work revamping and enhancing our customer support pages to…
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