Customer satisfaction is the new black
Yes, product quality matters. Yes, a competitive price will get you far. But, the data has spoken. According to Walker,…
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Measuring Customer Experience: A systematic approach
According to Forrester’s CX Index, 73% of businesses name improving customer experience their top priority. Needless to say, in a time when the…
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Surveypal is GDPR compliant
Over the last months we’ve been hard at work preparing for the General Data Protection Regulation, most commonly known as the GDPR. GDPR…
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Now we’re talking! SMS customer satisfaction surveys for Zendesk Talk
If you are reading this, I’m sure you are aware that Zendesk built into their customer support ticketing system a…
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Say yes to customer success! Front line tips to create a customer success plan
Over the past couple of months we have been hard at work revamping and enhancing our customer support pages to…
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Customer Experience Management: The cheat sheet
What is all the fuss about Customer Experience Management (CEM)? According to recent research, by the year 2020 customer experience will overtake price…
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7 tips to ensure GDPR compliant surveys
The General Data Protection Regulation (GDPR) comes into play in the European Union in May 2018 and it fundamentally impacts the way…
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How Surveypal is ensuring GDPR compliance
At Surveypal, customer trust is at the core of everything we do. During the past years, we have been working…
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The impact of Customer Relationship Management on your business
The term Customer Relationship Management is very popular in business settings and for good reason. Ultimately, Customer Relationship Management, or…
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