Author: Sharon Surveypal

Best-practices and future predictions Customer experience is a tough game. What you do or don’t do, affects it. However, it is also an opportunity to stand out. More and more companies are investing in customer support which is one of the most important environments where you can impact what your customers think of your brand, products, and service. Why bother with live chat support? Research shows that one bad experience…

Let’s say one of your customer care agents just delivered excellent service to an end customer and gets a raving review on a post-interaction customer NPS survey.   “That one’s in the bag; who’s next in line?” the agent exclaims with joy! What happens next with your end customer? You can only hope they spread the word of their great service experience to friends and family.   What if you…