Better together
Fine-tune your customer service with Surveypal & Zendesk Explore
Combine Surveypal and Zendesk Explore to supercharge your customer service operations with actionable support insights.
Best of both worlds
Zendesk Explore
Surveypal Insights
Why Surveypal?
Translate insights into revenue
Understand how customer issues impact costs and revenue streams.
Actionable insights on 100% of tickets
Analyse all your support tickets at scale and find areas for improvement.
AI-powered analysis at scale
Go beyond individual ticket analysis and understand the customer pain points that lead to support requests in the first place – then, act to improve the overall experience.
Synthetic feedback score
Predict customer satisfaction based on 20+ metrics – even for those customers who don’t provide feedback.
Contextual text analysis
It’s hard to derive context just from tags and contact reasons – Get the full 360 by combining customer data with ticket data and easily share information across departments to get your voice heard.
Proactive notifications
Never miss a beat. Get notified about trends and anomalies and take corrective action immediately.
Zendesk Explore: Your analytics powerhouse
Say hello to Zendesk Explore, your native analytics solution. With its robust suite of reports and dashboards, it provides the foundation for your daily customer service operations.
Insights and Explore: The dream team
Imagine the possibilities when Surveypal and Zendesk join forces. Use Zendesk Explore for your day-to-day customer service operations, then leverage Surveypal to dive deeper into your customer interactions. It’s not about choosing one over the other—it’s about harnessing the power of both.
Client testimonials
Don’t just take our word for it. Hear what our satisfied customers say about how Surveypal Insights has transformed their high-volume Zendesk support operations.
“With Surveypal, we get great insights at a glance and can dig deeper than ever before. Their team always goes that extra mile to help us become better.“
Better together
In the world of customer service, Surveypal Insights and Zendesk Explore aren’t competitors—they’re partners. By leveraging the strengths of both platforms, you can better understand your customers and deliver exceptional service. It’s not always about choosing—it’s about combining.
BI tools
Improve your decision making
In-house analysts
Dive deeper than ever before
QA-tools
Provide superior customer service quality
Other AI
Find superior efficiency and scale
See instant results with your Zendesk data
Discover trends, patterns, and issues in your existing customer service data. Start your unlimited trial!
Want to learn more before getting started?
Need more personal guidance or want to learn more before starting your free trial? Book a demo, and we’ll be in touch!