Better together

Fine-tune your customer service with Surveypal & Zendesk Explore

Combine Surveypal and Zendesk Explore to supercharge your customer service operations with actionable support insights.

Best of both worlds

Zendesk Explore

  • Real time operations dashboard
  • Broad overview
  • Customizable reports
  • Native to Zendesk
  • Scalability
  • Ease of use

Surveypal Insights

  • Deep dive into Zendesk ticket data
  • Contextual analysis
  • Combines performance and value
  • Fully integrated to Zendesk
  • Proactive notifications on anomalies
  • Holistic understanding of customer satisfaction

Why Surveypal?

Translate insights into revenue

Understand how customer issues impact costs and revenue streams.

Actionable insights on 100% of tickets

Analyse all your support tickets at scale and find areas for improvement.

AI-powered analysis at scale

Go beyond individual ticket analysis and understand the customer pain points that lead to support requests in the first place – then, act to improve the overall experience.

Predictive performance score

Predict customer satisfaction based on 20+ metrics – even for those customers who don’t provide feedback.

Contextual text analysis

It’s hard to derive context just from tags and contact reasons – Get the full 360 by combining customer data with ticket data and easily share information across departments to get your voice heard.

Proactive notifications

Never miss a beat. Get notified about trends and anomalies and take corrective action immediately.

Zendesk Explore: Your analytics powerhouse

Say hello to Zendesk Explore, your native analytics solution. With its robust suite of reports and dashboards, it provides the foundation for your daily customer service operations.

  • The built-in analytics tool within Zendesk.
  • Provides a comprehensive overview of your customer service operations.
  • Ready made reports and dashboards.

Insights and Explore: The dream team

Imagine the possibilities when Surveypal and Zendesk join forces. Use Zendesk Explore for your day-to-day customer service operations, then leverage Surveypal to dive deeper into your customer interactions. It’s not about choosing one over the other—it’s about harnessing the power of both.

  • A powerful partnership for customer service and experience leaders.
  • Use Zendesk Explore for day-to-day operations, Surveypal for deeper insights.
  • Harness the power of both for a holistic view of your service desk.
  • Share more accurate insights across departments – faster.

Client testimonials

Don’t just take our word for it. Hear what our happy customers say about how Surveypal has transformed their Customer Experience Management.

“With Surveypal, we get great insights at a glance and can dig deeper than ever before. Their team always goes that extra mile to help us become better.

Shaping new tomorrow logo

Better together

In the world of customer service, Surveypal Insights and Zendesk Explore aren’t competitors—they’re partners. By leveraging the strengths of both platforms, you can better understand your customers and deliver exceptional service. It’s not always about choosing—it’s about combining.

BI tools

Improve your decision making

In-house analysts

Dive deeper than ever before


Provide superior customer service quality

Other AI

Find superior efficiency and scale

See instant results with your Zendesk data

Discover trends, patterns, and issues in your existing customer service data. Start your unlimited trial!

Want to learn more before getting started?

Need more personal guidance or want to learn more before starting your free trial? Book a demo, and we’ll be in touch!