Better together
Efficiency and scale with Surveypal & other AI tools for customer service
Discover the combination of Surveypal and other AI tools for customer service using the likes of GPT-4 and other LLMs. Together, they can elevate your customer service to new heights.
Best of both worlds
Most AI tools for customer service
Surveypal Insights
Why Surveypal?
Synthetic feedback score
Predict customer satisfaction based on 20+ metrics – even for those customers who don’t provide feedback.
AI-powered analysis at scale
Go beyond individual ticket analysis and understand the customer pain points that lead to support requests in the first place – then, act to improve the overall experience.
Actionable insights on 100% of tickets
Analyse all your support tickets at scale and find areas for improvement.
Secure data processing
We only read data from Zendesk, never overwrite anything – your master data is always secure.
Contextual text analysis
It’s hard to derive context just from tags and contact reasons – Get the full 360 by combining customer data with ticket data and easily share information across departments to get your voice heard.
Proactive notifications
Never miss a beat. Get notified about trends and anomalies and take corrective action immediately.
Other AI-tools: Your digital customer service aides
Meet other AI tools for customer service based on models like GPT-4 and other LLMs, your digital customer service aides. With their ability to automate and streamline single customer interactions, they can boost support efficiency.
Insights and other AI tools: A winning team
Think of the possibilities when Surveypal and other AI tools like GPT-4 and Zendesk AI work together. Use other AI tools for automated and efficient single customer interactions, and Surveypal to delve deeper into your customer service data at scale. It’s not about choosing one over the other—it’s about making the most of both.
Client testimonials
Don’t just take our word for it. Hear what our satisfied customers say about how Surveypal Insights has transformed their high-volume Zendesk support operations.
“With Surveypal, we get great insights at a glance and can dig deeper than ever before. Their team always goes that extra mile to help us become better.“
Better together
In the world of customer experience, Surveypal and other AI tools like Zendesk AI and ChatGPT aren’t competitors—they’re teammates. By leveraging the strengths of both, you can gain a deeper understanding of your customers and deliver top-notch service. It’s not always about choosing—it’s about combining.
Zendesk Explore
Enhance customer service
BI tools
Improve your decision making
In-house analysts
Dive deeper than ever before
QA-tools
Provide superior customer service quality
See instant results with your Zendesk data
Discover trends, patterns, and issues in your existing customer service data. Start your unlimited trial!
Want to learn more before getting started?
Need more personal guidance or want to learn more before starting your free trial? Book a demo, and we’ll be in touch!