Better together

Efficiency and scale with Surveypal & other AI tools for customer service

Discover the combination of Surveypal and other AI tools for customer service using the likes of GPT-4 and other LLMs. Together, they can elevate your customer service to new heights.

Best of both worlds

Most AI tools for customer service

  • Made to help agents work efficiently
  • Reduce average handling time
  • Generates responses
  • Categorise tickets
  • Locally trained chatbots
  • Sentiment analysis
  • Ticket summarization

Surveypal Insights

  • Made to help leaders make better decisions
  • Reduce avoidable contacts
  • Advanced expertise in customer experience
  • AI-powered analysis at scale
  • Root cause analysis
  • Notifications on anomalies when they happen
  • Contextual analysis on all tickets
+

Why Surveypal?

Predictive performance score

Predict customer satisfaction based on 20+ metrics – even for those customers who don’t provide feedback.

AI-powered analysis at scale

Go beyond individual ticket analysis and understand the customer pain points that lead to support requests in the first place – then, act to improve the overall experience.

Actionable insights on 100% of tickets

Analyse all your support tickets at scale and find areas for improvement.

Secure data processing

We only read data from Zendesk, never overwrite anything – your master data is always secure.

Contextual text analysis

It’s hard to derive context just from tags and contact reasons – Get the full 360 by combining customer data with ticket data and easily share information across departments to get your voice heard.

Proactive notifications

Never miss a beat. Get notified about trends and anomalies and take corrective action immediately.

Other AI-tools: Your digital customer service aides

Meet other AI tools for customer service based on models like GPT-4 and other LLMs, your digital customer service aides. With their ability to automate and streamline single customer interactions, they can boost support efficiency.

  • Used for automated and efficient customer interactions.
  • Can handle a variety of customer service tasks, from answering queries to providing recommendations.
  • Offer round-the-clock customer service, ensuring your customers always have the support they need.

Insights and other AI tools: A winning team

Think of the possibilities when Surveypal and other AI tools like GPT-4 and Zendesk AI work together. Use other AI tools for automated and efficient single customer interactions, and Surveypal to delve deeper into your customer service data at scale. It’s not about choosing one over the other—it’s about making the most of both.

  • A winning team for customer service analytics.
  • Use other AI tools for agent efficiency, Surveypal for deep customer service insights and understanding where to focus in the first place.
  • Make the most of both for a comprehensive, data-driven approach to customer service.

Client testimonials

Don’t just take our word for it. Hear what our happy customers say about how Surveypal has transformed their Customer Experience Management.

“With Surveypal, we get great insights at a glance and can dig deeper than ever before. Their team always goes that extra mile to help us become better.

Shaping new tomorrow logo

Better together

In the world of customer experience, Surveypal and other AI tools like Zendesk AI and ChatGPT aren’t competitors—they’re teammates. By leveraging the strengths of both, you can gain a deeper understanding of your customers and deliver top-notch service. It’s not always about choosing—it’s about combining.

Zendesk Explore

Enhance customer service

BI tools

Improve your decision making

In-house analysts

Dive deeper than ever before

QA-tools

Provide superior customer service quality

Get instant results from your Zendesk data

Discover trends, patterns, and issues in your existing customer service data. Contact us to learn more!

Ready to get started?

Get personal guidance from one of our experts and get ready to start. Book a demo, and we’ll be in touch!