Better together

Improve customer service quality with Surveypal & QA tools

Combine Surveypal’s advanced support insights with your QA tool to ensure elevated customer service interactions – consistently!

Best of both worlds

QA Tool

  • Monitor and evaluate customer interactions to learn where you are succeeding
  • Review and assess agent performance according to predefined criteria
  • Identify agent strengths and weaknesses and deliver targeted coaching sessions
  • Track and measure key performance indicators to identify areas for improvement
  • Identify recurring issues and root causes of customer complaints

Surveypal Insights

  • Get automated insights about your customer experience
  • Identify performance gaps between agents and teams
  • Determine individual agent training needs
  • Understand the impact of support performance on customer satisfaction
  • Learn what customer pain points are more costly to your business

Why Surveypal?

Translate insights into revenue

Understand how customer issues impact costs and revenue streams.

Actionable insights on 100% of tickets

Analyse all your support tickets at scale and find areas for improvement.

AI-powered analysis at scale

Go beyond individual ticket analysis and understand the customer pain points that lead to support requests in the first place – then, act to improve the overall experience.

Predictive performance score

Predict customer satisfaction based on 20+ metrics – even for those customers who don’t provide feedback.

Contextual text analysis

It’s hard to derive context just from tags and contact reasons – Get the full 360 by combining customer data with ticket data and easily share information across departments to get your voice heard.

Proactive notifications

Never miss a beat. Get notified about trends and anomalies and take corrective action immediately.

QA tools: Your quality management ally

QA tools play a vital role in maintaining consistent service quality, optimizing agent performance, and ensuring customer satisfaction. These tools provide valuable data, analytics, and insights to drive continuous improvement efforts and deliver exceptional customer experiences

  • Analyze your conversations with customers to track internal service quality and consistency.
  • Improve agent performance with data-driven coaching.

Surveypal and QA Tools: The performance dream team

Imagine the possibilities when you combine the performance tracking capabilities of your QA tool with Surveypal’s advanced insights. Keep using your QA tool for your day-to-day analysis needs, then leverage Surveypal to extract meaningful insights from your customer interactions effortlessly. It’s not about choosing one over the other—it’s about harnessing the power of both.

  • A powerful partnership for customer service performance and quality.
  • Keep using your QA tool for day-to-day analysis, and Surveypal for advanced insights.
  • Harness the power of both for a holistic view of the customer experience.
  • Know exactly where each of your agents excel at and elevate your team’s performance.

Client testimonials

Don’t just take our word for it. Hear what our happy customers say about how Surveypal has transformed their Customer Experience Management.

“With Surveypal, we get great insights at a glance and can dig deeper than ever before. Their team always goes that extra mile to help us become better.

Shaping new tomorrow logo

Better together

In the world of customer insights, Surveypal and QA Tools aren’t interchangeable — they complement each other as partners. By leveraging the strengths of both platforms, you can gain a deeper understanding of your customers and deliver exceptional service. It’s not always about choosing one over the other — it’s about combining them.

Zendesk Explore

Enhance customer service

BI tools

Improve your decision making

In-house analysts

Dive deeper than ever before

Other AI

Find superior efficiency and scale

Get instant results from your Zendesk data

Discover trends, patterns, and issues in your existing customer service data. Contact us to learn more!

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