Better together
Improve decision-making with Surveypal & BI tools
Discover meaningful insights from your customer service data by combining Surveypal’s next-generation AI model with your existing BI tool.
Best of both worlds
BI Tool
Surveypal Insights
Why Surveypal?
Translate insights into revenue
Understand how customer issues impact costs and revenue streams.
Actionable insights on 100% of tickets
Analyse all your support tickets at scale and find areas for improvement.
AI-powered analysis at scale
Go beyond individual ticket analysis and understand the customer pain points that lead to support requests in the first place – then, act to improve the overall experience.
Synthetic feedback score
Predict customer satisfaction based on 20+ metrics – even for those customers who don’t provide feedback.
Contextual text analysis
It’s hard to derive context just from tags and contact reasons – Get the full 360 by combining customer data with ticket data and easily share information across departments to get your voice heard.
Proactive notifications
Never miss a beat. Get notified about trends and anomalies and take corrective action immediately.
BI tools: Your analytics foundation
BI tools give you a comprehensive view of your customer data, allowing you to identify patterns, and make data-driven decisions to improve customer satisfaction,and drive business growth. By visualizing and interpreting complex data sets, BI tools help you track key performance indicators, measure the effectiveness of customer engagement strategies, and continuously optimize your approach to meet evolving customer needs.
Surveypal and BI Tools: The analytics dream team
Imagine the possibilities when you combine intelligence from your BI tool with Surveypal customer service insights. Keep using your BI tool for your day-to-day reporting needs, then leverage Surveypal to extract meaningful insights from your customer interactions effortlessly. It’s not about choosing one over the other—it’s about harnessing the power of both.
Client testimonials
Don’t just take our word for it. Hear what our satisfied customers say about how Surveypal Insights has transformed their high-volume Zendesk support operations.
“With Surveypal, we get great insights at a glance and can dig deeper than ever before. Their team always goes that extra mile to help us become better.“
Better together
In the world of customer insights, Surveypal and BI Tools aren’t interchangeable — they complement each other as partners. By leveraging the strengths of both, you can gain a deeper understanding of your customers and deliver exceptional service. It’s not always about choosing one over the other — it’s about combining them.
Zendesk Explore
Enhance customer service
In-house analysts
Dive deeper than ever before
QA-tools
Provide superior customer service quality
Other AI
Find superior efficiency and scale
See instant results with your Zendesk data
Discover trends, patterns, and issues in your existing customer service data. Start your unlimited trial!
Want to learn more before getting started?
Need more personal guidance or want to learn more before starting your free trial? Book a demo, and we’ll be in touch!