Better together

Improve decision-making with Surveypal & BI tools

Discover meaningful insights from your customer service data by combining Surveypal’s next-generation AI model with your existing BI tool.

Best of both worlds

BI Tool

  • Create and share detailed reports with key stakeholders
  • Analyze historical data to track performance against goals
  • Conduct explorative data analysis to identify patterns and trends
  • Use the knowledge and expertise of your team to make questions your data can answer

Surveypal Insights

  • Share the most relevant insights to improve cross-functional collaboration
  • Expand your perspective and gain insights into what might happen in the future
  • Get instant notifications when anomalies and deviations occur
  • Discover latent insights within your data that you may not have previously considered
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Why Surveypal?

Translate insights into revenue

Understand how customer issues impact costs and revenue streams.

Actionable insights on 100% of tickets

Analyse all your support tickets at scale and find areas for improvement.

AI-powered analysis at scale

Go beyond individual ticket analysis and understand the customer pain points that lead to support requests in the first place – then, act to improve the overall experience.

Predictive performance score

Predict customer satisfaction based on 20+ metrics – even for those customers who don’t provide feedback.

Contextual text analysis

It’s hard to derive context just from tags and contact reasons – Get the full 360 by combining customer data with ticket data and easily share information across departments to get your voice heard.

Proactive notifications

Never miss a beat. Get notified about trends and anomalies and take corrective action immediately.

BI tools: Your analytics foundation

BI tools give you a comprehensive view of your customer data, allowing you to identify patterns, and make data-driven decisions to improve customer satisfaction,and drive business growth. By visualizing and interpreting complex data sets, BI tools help you track key performance indicators, measure the effectiveness of customer engagement strategies, and continuously optimize your approach to meet evolving customer needs.

  • Customized reports and automated dashboards for real-time updates on key performance indicators.
  • Robust querying capabilities, advanced filtering options, and data drill-down capabilities to answer complex business questions.

Surveypal and BI Tools: The analytics dream team

Imagine the possibilities when you combine intelligence from your BI tool with Surveypal customer service insights. Keep using your BI tool for your day-to-day reporting needs, then leverage Surveypal to extract meaningful insights from your customer interactions effortlessly. It’s not about choosing one over the other—it’s about harnessing the power of both.

  • A powerful partnership for customer service.
  • Keep using your BI tool for day-to-day reporting, and Surveypal for automated insights.
  • Harness the power of both for a 360-degree customer service view.
  • Share insights across departments.

Client testimonials

Don’t just take our word for it. Hear what our happy customers say about how Surveypal has transformed their Customer Experience Management.

“With Surveypal, we get great insights at a glance and can dig deeper than ever before. Their team always goes that extra mile to help us become better.

Shaping new tomorrow logo

Better together

In the world of customer insights, Surveypal and BI Tools aren’t interchangeable — they complement each other as partners. By leveraging the strengths of both, you can gain a deeper understanding of your customers and deliver exceptional service. It’s not always about choosing one over the other — it’s about combining them.

Zendesk Explore

Enhance customer service

In-house analysts

Dive deeper than ever before

QA-tools

Provide superior customer service quality

Other AI

Find superior efficiency and scale

See instant results with your Zendesk data

Discover trends, patterns, and issues in your existing customer service data. Start your unlimited trial!

Want to learn more before getting started?

Need more personal guidance or want to learn more before starting your free trial? Book a demo, and we’ll be in touch!