Better together

Dive deeper than ever with Surveypal & In-house data analysis

Explore the powerful combination of Surveypal and your own in-house data analysis team. Together, they can take your customer service operations to the next level.

Top contact reasons - Net Promoter Score

Best of both worlds

In-house data analysis

  • Advanced data expertise
  • Advanced data techniques
  • Feeds insights to operations
  • Customized data visualization
  • Higher turnaround time
  • Separate team with own costs

Surveypal Insights

  • Advanced expertise in customer experience
  • AI-powered analysis
  • Contextual analysis on all tickets
  • Share insights easily
  • Notifications on anomalies when they happen for better time management
  • Can be utilized by anyone in the company

Why Surveypal?

Translate insights into revenue

Understand how customer issues impact costs and revenue streams.

Actionable insights on 100% of tickets

Analyse all your support tickets at scale and find areas for improvement.

AI-powered analysis at scale

Go beyond individual ticket analysis and understand the customer pain points that lead to support requests in the first place – then, act to improve the overall experience.

Predictive performance score

Predict customer satisfaction based on 20+ metrics – even for those customers who don’t provide feedback.

Contextual text analysis

It’s hard to derive context just from tags and contact reasons – Get the full 360 by combining customer data with ticket data and easily share information across departments to get your voice heard.

Proactive notifications

Never miss a beat. Get notified about trends and anomalies and take corrective action immediately.

In-house data analysis: Your customized analytics powerhouse

Say hello to your in-house data analysts, your dedicated analytics team. Equipped with a robust suite of tools, they provide the foundation for your customer service operations. While they come with higher costs, their ability to perform exploratory analysis and deep dives into your data is unparalleled.

  • Your in-house team for comprehensive and customized data analysis.
  • Capable of performing deep-dive exploratory analysis into your customer service operations.
  • While they come with higher costs, the value they provide through detailed insights can significantly enhance your operations.

Surveypal and in-house data analysis: The perfect blend

Envision the world of possibilities when Surveypal and your in-house data analysts collaborate. Utilize your in-house team for comprehensive, exploratory, and deep-dive analysis, while Surveypal provides quick, targeted insights into your customer interactions. It’s not a matter of choosing one over the other—it’s about maximizing the strengths of both.

  • A dynamic blend of deep-dive and rapid customer service analytics.
  • Leverage in-house data analysis for comprehensive explorations and Surveypal for quick, targeted insights.
  • Combine both for a complete view of your customer service landscape.
  • Share insights effortlessly and foster a data-driven culture across departments.

Client testimonials

Don’t just take our word for it. Hear what our happy customers say about how Surveypal has transformed their Customer Experience Management.

“With Surveypal, we get great insights at a glance and can dig deeper than ever before. Their team always goes that extra mile to help us become better.

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Better together

Surveypal Insights and your in-house data analysis team aren’t competitors. They’re a team. By using both, you get a deeper understanding of your customers and can provide better service. It’s not always about picking one—it’s about using both to their fullest.

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