Dive deeper than ever with Surveypal & In-house data analysis
Explore the powerful combination of Surveypal and your own in-house data analysis team. Together, they can take your customer service operations to the next level.
Best of both worlds
In-house data analysis
Translate insights into revenue
Understand how customer issues impact costs and revenue streams.
Actionable insights on 100% of tickets
Analyse all your support tickets at scale and find areas for improvement.
AI-powered analysis at scale
Go beyond individual ticket analysis and understand the customer pain points that lead to support requests in the first place – then, act to improve the overall experience.
Synthetic feedback score
Predict customer satisfaction based on 20+ metrics – even for those customers who don’t provide feedback.
Contextual text analysis
It’s hard to derive context just from tags and contact reasons – Get the full 360 by combining customer data with ticket data and easily share information across departments to get your voice heard.
Never miss a beat. Get notified about trends and anomalies and take corrective action immediately.
In-house data analysis: Your customized analytics powerhouse
Say hello to your in-house data analysts, your dedicated analytics team. Equipped with a robust suite of tools, they provide the foundation for your customer service operations. While they come with higher costs, their ability to perform exploratory analysis and deep dives into your data is unparalleled.
Surveypal and in-house data analysis: The perfect blend
Envision the world of possibilities when Surveypal and your in-house data analysts collaborate. Utilize your in-house team for comprehensive, exploratory, and deep-dive analysis, while Surveypal provides quick, targeted insights into your customer interactions. It’s not a matter of choosing one over the other—it’s about maximizing the strengths of both.
Don’t just take our word for it. Hear what our satisfied customers say about how Surveypal Insights has transformed their high-volume Zendesk support operations.
“With Surveypal, we get great insights at a glance and can dig deeper than ever before. Their team always goes that extra mile to help us become better.“
Surveypal Insights and your in-house data analysis team aren’t competitors. They’re a team. By using both, you get a deeper understanding of your customers and can provide better service. It’s not always about picking one—it’s about using both to their fullest.
Enhance customer service
Improve your decision making
Provide superior customer service quality
Find superior efficiency and scale
See instant results with your Zendesk data
Discover trends, patterns, and issues in your existing customer service data. Start your unlimited trial!
Want to learn more before getting started?
Need more personal guidance or want to learn more before starting your free trial? Book a demo, and we’ll be in touch!