SURVEYPAL FOR INSURANCE
Make your customers’ lives easier with seamless experiences
Address customer needs, streamline the customer journey, and improve the customer experience with Surveypal CXM.
Proactive Customer Engagement
React quickly to emerging issues, preventing negative experiences from escalating and keeping pace with customer expectations.
Use Feedback Smartly
Use feedback insights to offer personalized services and make data-driven decisions, improving customer satisfaction and loyalty.
Increase Value Creation
Understand your customers’ needs and preferences to create more value for them, increasing loyalty and revenue generation.
Listen to customer feedback continuously
Collect customer feedback in every interaction across the customer journey. Monitor customer satisfaction through surveys and open feedback to get the full picture of the customer experience. Surveypal CXM provides a holistic view of customer satisfaction and areas for improvement.
Our advanced topic and sentiment analysis provides a nuanced understanding of customer emotions and priorities. Address specific customer concerns more effectively and efficiently, fostering trust and reducing issue resolution time.
Customer testimonials
“Working with Surveypal and the team has been amazing. They have a great product that works well and gets you the insight you need from your customers.”
“Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level.”
“Surveypal helps us to see how we’re doing with customers on a day-to-day basis.”
Embrace proactive issue resolution for continuous improvement
Predict potential problems before they escalate by identifying patterns in customer feedback. Surveypal CXM helps you address concerns proactively, ensuring a smoother and more positive customer journey.
Quickly adapt to changing customer needs and industry dynamics, ensuring sustained customer experience improvement.
Guarantee customer privacy and regulatory compliance
Maintain customer privacy at all times with robust data protection measures, ensuring compliance with global regulations.
Surveypal is ISO 27001-certified and GDPR-compliant, ensuring that our data protection measures adhere to the highest industry standards, giving you confidence that customer information is managed with the utmost care and in full compliance with legal requirements.
Our 5-star customer success team
Our customer success team is there to help you make the most of the Surveypal platform. You can get help by phone, email, or chat – or learn for yourself at our support center:
Frequently asked questions
Your questions, answered.
Transform feedback into growth opportunities
Elevate your customer experience with the power of contextually smart customer feedback. Get Surveypal and embark on a journey toward customer-centricity.
Optimizing the Insurance Customer Journey: Increasing Customer Satisfaction in Key Touchpoints
The insurance customer journey starts with the awareness of the need for an insurance product and goes through policy purchase, making claims, and renewing the policy. Each step in this journey is a chance to make the customer happy. Optimizing this journey is very important. Happy customers are more likely to stay with the company…