More than just a customer satisfaction survey app for Zendesk
Transform your experience measurement into customer service leadership
Empower your support team to improve service quality & deliver a superior customer experience by capturing and analyzing feedback.
Survey app integration with Zendesk Chat
Embed your customer satisfaction surveys in your chat window and engage your customers immediately after the service interaction is complete.
A Zendesk feedback solution customized to your needs
Give your CS manager the insights to make smarter decisions, enable your agents to perform better, and provide your customers with the support experience they deserve.
Compare how different support channels perform
Email, telephone, social media, or live chat? Develop and deliver qualitative support in every single support channel your customers choose to contact you.
Better manage and coach your agents
Track agent growth and identify coaching needs by collecting agent-centric feedback.
Turn customer service from a cost center to a profit department
Pin down the cause of repeat issues and design operations that promote customer service efficiency and effectiveness.
Enable real-time performance visibility
Provide your agents with a window into their own performance with agent-level dashboards and promote self-growth and friendly competition.
Strengthen team engagement and satisfaction
Reward hard work and promote agent recognition in social media.
Listen to what your agents have to say about your processes
Low customer satisfaction is often the result of not well-thought out processes and workflows. Give your front-line agents the opportunity to point out bottlenecks and areas for improvement.
Drive empathy in the customer experience
Customer service is one of the last human-to-human touch points in the customer journey. Achieve a deeper understanding of customer needs and bring empathy in your support environment.
Giving feedback doesn’t have to be boring
No more outdated surveys! Enhance the survey response experience, increase completion rates and get more reliable open feedback by introducing a dynamic and playful survey design.
Make things right with customers
Celebrate positive experiences or immediately react to real-time customer feedback and turn negative experiences around.
“Surveypal provides us a better way to tailor the feedback we’re sharing internally. We get much more accurate data about our agent performance to improve customer experience.”
Take a closer look at what you
can do with Surveypal
Visualize your data and access key customer service metrics and KPIs in Zendesk Explore
Analyze your data wherever you want
Enable your data to seamlessly flow between the systems you already use – Surveypal, Zendesk, Power BI, Tableau, Slack, or any other tool
Share data reports with stakeholders
Make customer feedback data widely accessible to other departments in your organization and inject the voice of the customer into every aspect of your business
Measure what you care for
Use the same survey to measure the metrics of your choice. From NPS, CSAT, CES, and FCR to strategic questions – find out what your customers really think of your service.
Cross-channels survey deployment
Deploy feedback surveys in a variety of support channels such as email, SMS, live chat, or even in your support pages and tailor the content of the survey to reflect the channel your customers chose to interact with your customer care
Branded customized surveys
Let your brand shine through your surveys – personalize the style by adding logos, custom fonts, colors, and images
Create Zendesk tickets based on feedback
Don’t leave negative feedback lingering- automatically create tickets in Zendesk when you receive low feedback scores or ratings
Embed survey questions in the email body
Engage your customers from the get-go and increase response rates by embedding the first question of your survey in the bottom of every email
Want to close the feedback loop in Zendesk?
Talk to a Zendesk expert to learn more