Bridging the gap between operational and customer experience data
The disparity between the experience a business delivers versus the experience its customers expect is commonly referred to as the…
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The importance of online meeting feedback surveys
Over the last few months, the coronavirus pandemic has shifted the way we work and millions of people around the…
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A guide to experience management
Take a moment and think how much of your time you spend interacting with companies – whether working for them…
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Using feedback to boost customer service leadership
In a time when customer service is considered a competitive advantage, unsatisfactory support is one of the main reasons why…
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Are dynamic surveys the future? Yes, and here’s why
We’ve all heard it: surveys are boring. It’s safe to assume that if you are reading this article you’ve also…
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A thank you note from our customer success team
Dear Surveypal customers, On behalf of the customer success team at Surveypal, I’d like to extend a warm thank you to each and every one of…
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Put the customer experience on the agenda – the Level 10 Meeting™
More and more organizations prioritize the customer experience (cx) to differentiate from competitors and achieve growth. In the process of…
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Customer Service KPIs – The last guide you’ll need
According to research, 96% of consumers say customer service is an important factor in their choice of loyalty to a…
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Boost the survey experience with icon answer options
A successful customer feedback strategy is the backbone of the customer experience. If you’re looking to create a customer-centric organization,…
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