Bridging the gap between operational and customer experience data
The disparity between the experience a business delivers versus the experience its customers expect is commonly referred to as the…
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The disparity between the experience a business delivers versus the experience its customers expect is commonly referred to as the…
Read more ›Over the last few months, the coronavirus pandemic has shifted the way we work and millions of people around the…
Read more ›Take a moment and think how much of your time you spend interacting with companies – whether working for them…
Read more ›In a time when customer service is considered a competitive advantage, unsatisfactory support is one of the main reasons why…
Read more ›We’ve all heard it: surveys are boring. It’s safe to assume that if you are reading this article you’ve also…
Read more ›Dear Surveypal customers, On behalf of the customer success team at Surveypal, I’d like to extend a warm thank you to each and every one of…
Read more ›More and more organizations prioritize the customer experience (cx) to differentiate from competitors and achieve growth. In the process of…
Read more ›According to research, 96% of consumers say customer service is an important factor in their choice of loyalty to a…
Read more ›A successful customer feedback strategy is the backbone of the customer experience. If you’re looking to create a customer-centric organization,…
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