customer experience

We’ve all heard it: surveys are boring. It’s safe to assume that if you are reading this article you’ve also…

Dear Surveypal customers, On behalf of the customer success team at Surveypal, I’d like to extend a warm thank you to each and every one of…

More and more organizations prioritize the customer experience (cx) to differentiate from competitors and achieve growth. In the process of…

According to research, 96% of consumers say customer service is an important factor in their choice of loyalty to a…

A successful customer feedback strategy is the backbone of the customer experience. If you’re looking to create a customer-centric organization,…

Many customer experience professionals argue that a solid introduction is key when creating a survey. This holds true not only because a…

Lojer Group, the largest manufacturer of medical furniture in the Nordics, wanted to build a customer feedback process that would…

No matter if you’re a big corporation known worldwide or a small company planning to go international, you need to…

What is First Contact Resolution? First contact resolution is one of the metrics that help you assess the performance and…

Tag: customer experience