Automate your feedback workflows for real-time impact

Transform raw survey responses into a dynamic, automated feedback loop that not only collects insights but actively drives your business outcomes. With the Survey Tool, you can create smart feedback models that route positive reviews to boost your online presence and flag low scores for immediate follow-up.

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Intelligent reaction models

Harness the power of advanced feedback models that analyze responses as they come in.

Positive feedback: Automatically direct high satisfaction scores to external review sites, like Google Reviews, to amplify your brand’s reputation.
Low scores: Immediately flag negative feedback and route it to your support team, such as Zendesk or designated team members, ensuring that every concern is addressed swiftly and effectively.

Seamless integration for custom workflows

Customize your feedback process to match your unique business needs:

Automated routing: Set up rules to send positive survey responses directly to your public review platforms, enhancing your online presence without lifting a finger.
Issue escalation: Low scores trigger immediate alerts. Integrate with e.g. Zendesk, Salesforce or Genesys, or designate specific individuals to receive the notifications so that issues are resolved promptly.
Flexible connectors: With Zapier integration, extend your workflows to virtually any software in your stack, ensuring that your feedback loop works harmoniously with your existing tools.

Benefits that drive business growth

Real-time action: Reduce response times by automatically routing feedback, so you never miss an opportunity to delight a customer or resolve a problem.
Enhanced online reputation: Leverage positive feedback to build trust and attract new customers by boosting your ratings on critical review platforms.
Streamlined operations: Free up your team from manual data processing. Let automations handle the routing and follow-up, allowing your staff to focus on strategic improvements.
Customizable & scalable: Adapt workflows as your business evolves. Whether you’re a small business or an enterprise, our Survey Tool’s automation scales with your needs.

Customer testimonials

“Working with Surveypal and the team has been amazing. They have a great product that works well and gets you the insight you need from your customers.”

“Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level.”

“Surveypal helps us to see how we’re doing with customers on a day-to-day basis.”

Ready to automate your feedback process?

Turn every survey response into a strategic asset. With our Survey Tool, you can effortlessly bridge the gap between customer insights and actionable outcomes. Ensuring that your feedback not only gets heard but also drives continuous improvement.