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In business settings, customer retention is one of those terms that never goes out of style. Research shows that a 5% increase in…Read more ›
According to Forrester’s CX Index, 73% of businesses name improving customer experience their top priority. Needless to say, in a time when the…Read more ›
According to recent research, companies that excel at customer experience have 1,5 times more engaged employees than companies with poor customer…Read more ›