Pricing plans for Surveypal CXM

Tactical

Explore our ‘Tactical’ plan with one touchpoint for continuous measurement, 3,000 direct responses annually, unlimited users, and smart topic categorization.

249€

/month


Features

  • 1 touchpoint
  • 3,000 direct responses per year
  • Unlimited users
  • Topic categorization

Features

Zendesk data channels

  • Email
  • Voice
  • Chat
  • IVR
  • Whatsapp
  • Facebook & Instagram

Analysis and reporting

  • A standard set of metrics
  • Agent view
  • Drill down (channel, contact reason, team, agent, brand)
  • Cost per ticket metrics

Survey capabilities

  • FCR, NPS, CSAT, CES template
  • Open feedback

AI capabilities / Insights

  • Standard insights
  • Survey feedback analysis
  • Share insights / feedback to other users

Security & Billing

  • GDPR-compliant
  • Payment by credit card
  • Data center in EU

Other

  • Unlimited users
  • Email support

Strategic

With the ‘Strategic’ plan you get access to up to 3 touchpoints, 6,000 direct and 60,000 indirect responses annually, complemented by advanced text analytics. Refine your feedback strategy for deeper insights.

599€

/month


Everything in Tactical plus

  • Up to 3 touchpoints
  • 6,000 direct responses per year
  • 60,000 indirect responses per year
  • Advanced text analytics

Features

Zendesk data channels

  • Email
  • Voice
  • Chat
  • IVR
  • Whatsapp
  • Facebook & Instagram

Analysis and reporting

  • A standard set of metrics
  • Agent view
  • Drill down (channel, contact reason, team, agent, brand)
  • Cost per ticket metrics

Survey capabilities

  • FCR, NPS, CSAT, CES template
  • Open feedback

AI capabilities / Insights

  • Standard insights
  • Customer insight and root cause analytics
  • Intelligent feed & AI
  • Survey feedback analysis
  • Ticket conversation analysis
  • Synthetic feedback
  • Share insights / feedback to other users
  • Email notifications

Security & Billing

  • GDPR-compliant
  • Payment by credit card
  • Payment by invoice
  • Data center in EU

Other

  • Unlimited users
  • Email support
  • Dedicated customer success manager

Enterprise

Unlock the ultimate flexibility with the ‘Enterprise’ plan: unlimited touchpoints, direct and indirect feedback, all enhanced by advanced text analytics. Tailor your feedback ecosystem to match the scale and scope of your ambitions.

Let’s talk

Custom pricing


Features

  • Up to unlimited touchpoints
  • Unlimited direct feedback
  • Unlimited indirect feedback
  • Advanced text analytics

Features

Zendesk data channels

  • Email
  • Voice
  • Chat
  • IVR
  • Whatsapp
  • Facebook & Instagram

Analysis and reporting

  • A standard set of metrics
  • Agent view
  • Drill down (channel, contact reason, team, agent, brand)
  • Cost per ticket metrics

Survey capabilities

  • FCR, NPS, CSAT, CES template
  • Open feedback

AI capabilities / Insights

  • Standard insights
  • Survey feedback analysis
  • Share insights / feedback to other users

Security & Billing

  • GDPR-compliant
  • Payment by credit card
  • Data center in EU

Other

  • Unlimited users
  • Email support

Survey tool

Our comprehensive survey tool for any and all survey needs. Unlimited invites. Unlimited users. Unlimited surveys. Only pay for where the value is – the responses.

From 299€ per month

Features and capabilities

FeaturesMeasureAnalyze
Zendesk data channels included for analysis
Email, Including Zendesk forms
Voice
Chat
IVR
Whatsapp
Facebook
Instagram
Analysis and reporting
A standard set of metrics Performance: Handled contacts, waiting time, AHT. Quality: FCR, NPS, CSAT, CES, open text.
Agent view
Drill down (channel, contact reason, team, agent, brand)
Cost per ticket metrics
Survey capabilities
CSAT/NPS/CES/FCR template
Open feedback
AI capabilities / insights
Standard insights Identify your trending individuals and operational monthly improvements
Customer insight and root cause analytics to identify companywide improvements Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Board/Senior Stakeholder Peers.
Intelligent feed & AI Analytics feed, emerging trends, sentiment analysis
Survey feedback analysis Survey open text analysis
Ticket conversation analysis
Predictive performance score
Share insights / feedback to other users
Email notifications
Security & Billing
GDPR-compliant
Payment by credit card
Payment by invoice
Data center in EU
Other
Unlimited users
Email support
Dedicated customer success manager
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