Surveypal Pricing

Survey Tool

Our comprehensive survey tool for any and all survey needs. Unlimited invites. Unlimited users. Unlimited surveys. Only pay for where the value is – the responses.

Starting from:

299€

/month


Design

  • Easy Drag and Drop interface
  • Multilingual surveys
  • Advanced logic rules

Distribute

  • Link, Email, SMS, Tablet, QR code, or Embed
  • Integrate into other systems like Zendesk, Genesys, Salesforce
  • Feedback routing system

Collect & Report

  • Use metadata for deeper analysis
  • Real-time dashboard
  • Combine, compare or send to BI-tool for deeper analysis

Features

Zendesk data channels

  • Email
  • Voice
  • Chat
  • IVR
  • Whatsapp
  • Facebook & Instagram

Analysis and reporting

  • A standard set of metrics
  • Agent view
  • Drill down (channel, contact reason, team, agent, brand)
  • Cost per ticket metrics

Survey capabilities

  • FCR, NPS, CSAT, CES template
  • Open feedback

AI capabilities / Insights

  • Standard insights
  • Customer insight and root cause analytics
  • Intelligent feed & AI
  • Survey feedback analysis
  • Ticket conversation analysis
  • Synthetic feedback
  • Share insights / feedback to other users
  • Email notifications

Security & Billing

  • GDPR-compliant
  • Payment by credit card
  • Payment by invoice
  • Data center in EU

Other

  • Unlimited users
  • Email support
  • Dedicated customer success manager

Surveypal CXM

Get an overview of your customer experience across the entire customer journey with continuous feedback collection, advanced text analysis, and proactive issue resolution. Refine your feedback strategy for deeper insights.

Starting from:

749€

/month


Listen

  • Automated feedback collection
  • Survey templates (NPS, CSAT, CES)
  • Customer journey experience overview

Contextualize

  • Advanced AI text analysis
  • Sentiment and topic analysis
  • Enriched insights with contextual information

Improve

  • Smart alerts engine
  • Feedback routing system
  • Prioritized insights for maximum business impact

Features

Zendesk data channels

  • Email
  • Voice
  • Chat
  • IVR
  • Whatsapp
  • Facebook & Instagram

Analysis and reporting

  • A standard set of metrics
  • Agent view
  • Drill down (channel, contact reason, team, agent, brand)
  • Cost per ticket metrics

Survey capabilities

  • FCR, NPS, CSAT, CES template
  • Open feedback

AI capabilities / Insights

  • Standard insights
  • Customer insight and root cause analytics
  • Intelligent feed & AI
  • Survey feedback analysis
  • Ticket conversation analysis
  • Synthetic feedback
  • Share insights / feedback to other users
  • Email notifications

Security & Billing

  • GDPR-compliant
  • Payment by credit card
  • Payment by invoice
  • Data center in EU

Other

  • Unlimited users
  • Email support
  • Dedicated customer success manager

Estimate your price for Surveypal CXM

Analyzed responses per year: 3000

Price/month: 749 €

Features and capabilities

FeaturesMeasureAnalyze
Zendesk data channels included for analysis
Email, Including Zendesk forms
Voice
Chat
IVR
Whatsapp
Facebook
Instagram
Analysis and reporting
A standard set of metrics Performance: Handled contacts, waiting time, AHT. Quality: FCR, NPS, CSAT, CES, open text.
Agent view
Drill down (channel, contact reason, team, agent, brand)
Cost per ticket metrics
Survey capabilities
CSAT/NPS/CES/FCR template
Open feedback
AI capabilities / insights
Standard insights Identify your trending individuals and operational monthly improvements
Customer insight and root cause analytics to identify companywide improvements Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Board/Senior Stakeholder Peers.
Intelligent feed & AI Analytics feed, emerging trends, sentiment analysis
Survey feedback analysis Survey open text analysis
Ticket conversation analysis
Predictive performance score
Share insights / feedback to other users
Email notifications
Security & Billing
GDPR-compliant
Payment by credit card
Payment by invoice
Data center in EU
Other
Unlimited users
Email support
Dedicated customer success manager
Start your Free TrialStart your Free Trial

Frequently asked questions

Your questions, answered.

The starting price for Surveypal CXM is 749€ per month. It includes advanced features for feedback analysis, contextual insights, and proactive customer experience improvement.

The Survey Tool starts at 299€ per month, and pricing is based on the number of responses collected. There are no limits on users, surveys, or invites.

Surveypal CXM offers AI-based text analysis, sentiment analysis and summaries to help identify key insights and trends from customer feedback.

No, both the Survey Tool and Surveypal CXM allow unlimited users, making them suitable for teams of any size.

Surveypal integrates with platforms like Zendesk, Salesforce, and Genesys for seamless data collection and feedback analysis. This helps unify customer data and streamline workflows.

Questions?