Surveypal Pricing

Find a solution that works for your organization with a pricing that scales according to your needs.

Survey Tool

Our comprehensive survey tool for any and all survey needs. Unlimited invites. Unlimited users. Unlimited surveys. Only pay for where the value is – the responses.

Starting from:

299€

/month

Book a demo

Design

  • Easy Drag and Drop interface
  • Multilingual surveys
  • Advanced logic rules

Distribute

  • Link, Email, SMS, Tablet, QR code, or Embed
  • Integrate into other systems like Zendesk, Genesys, Salesforce
  • Feedback routing system

Collect & Report

  • Use metadata for deeper analysis
  • Real-time dashboard
  • Combine, compare or send to BI-tool for deeper analysis

Features

Zendesk data channels

  • Email
  • Voice
  • Chat
  • IVR
  • Whatsapp
  • Facebook & Instagram

Analysis and reporting

  • A standard set of metrics
  • Agent view
  • Drill down (channel, contact reason, team, agent, brand)
  • Cost per ticket metrics

Survey capabilities

  • FCR, NPS, CSAT, CES template
  • Open feedback

AI capabilities / Insights

  • Standard insights
  • Customer insight and root cause analytics
  • Intelligent feed & AI
  • Survey feedback analysis
  • Ticket conversation analysis
  • Synthetic feedback
  • Share insights / feedback to other users
  • Email notifications

Security & Billing

  • GDPR-compliant
  • Payment by credit card
  • Payment by invoice
  • Data center in EU

Other

  • Unlimited users
  • Email support
  • Dedicated customer success manager

Surveypal CXM

Get an overview of your customer experience across the entire customer journey with continuous feedback collection, advanced text analysis, and proactive issue resolution. Refine your feedback strategy for deeper insights.

Starting from:

749€

/month

Book a demo

Listen

  • Automated feedback collection
  • Survey templates (NPS, CSAT, CES)
  • Customer journey experience overview

Contextualize

  • Advanced AI text analysis
  • Sentiment and topic analysis
  • Enriched insights with contextual information

Improve

  • Smart alerts engine
  • Feedback routing system
  • Prioritized insights for maximum business impact

See all features

Features

Zendesk data channels

  • Email
  • Voice
  • Chat
  • IVR
  • Whatsapp
  • Facebook & Instagram

Analysis and reporting

  • A standard set of metrics
  • Agent view
  • Drill down (channel, contact reason, team, agent, brand)
  • Cost per ticket metrics

Survey capabilities

  • FCR, NPS, CSAT, CES template
  • Open feedback

AI capabilities / Insights

  • Standard insights
  • Customer insight and root cause analytics
  • Intelligent feed & AI
  • Survey feedback analysis
  • Ticket conversation analysis
  • Synthetic feedback
  • Share insights / feedback to other users
  • Email notifications

Security & Billing

  • GDPR-compliant
  • Payment by credit card
  • Payment by invoice
  • Data center in EU

Other

  • Unlimited users
  • Email support
  • Dedicated customer success manager

Estimate your price for Surveypal CXM

Analyzed responses per year: 3000

Price/month: 749 €

Book a demo

Features and capabilities

FeaturesMeasureAnalyze
Zendesk data channels included for analysis
Email, Including Zendesk forms✓✓
Voice✓✓
Chat✓✓
IVR✓✓
Whatsapp✓✓
Facebook✓✓
Instagram✓✓
Analysis and reporting
A standard set of metrics Performance: Handled contacts, waiting time, AHT. Quality: FCR, NPS, CSAT, CES, open text.✓✓
Agent view✓✓
Drill down (channel, contact reason, team, agent, brand)✓✓
Cost per ticket metrics✓✓
Survey capabilities
CSAT/NPS/CES/FCR template✓✓
Open feedback✓✓
AI capabilities / insights
Standard insights Identify your trending individuals and operational monthly improvements✓✓
Customer insight and root cause analytics to identify companywide improvements Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Board/Senior Stakeholder Peers.–✓
Intelligent feed & AI Analytics feed, emerging trends, sentiment analysis–✓
Survey feedback analysis Survey open text analysis✓✓
Ticket conversation analysis–✓
Predictive performance score–✓
Share insights / feedback to other users✓✓
Email notifications–✓
Security & Billing
GDPR-compliant✓✓
Payment by credit card✓✓
Payment by invoice–✓
Data center in EU✓✓
Other
Unlimited users✓✓
Email support✓✓
Dedicated customer success manager–✓
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Frequently asked questions

Your questions, answered.

The starting price for Surveypal CXM is 749€ per month. It includes advanced features for feedback analysis, contextual insights, and proactive customer experience improvement.

The Survey Tool starts at 299€ per month, and pricing is based on the number of responses collected. There are no limits on users, surveys, or invites.

Surveypal CXM offers AI-based text analysis, sentiment analysis and summaries to help identify key insights and trends from customer feedback.

No, both the Survey Tool and Surveypal CXM allow unlimited users, making them suitable for teams of any size.

Surveypal integrates with platforms like Zendesk, Salesforce, and Genesys for seamless data collection and feedback analysis. This helps unify customer data and streamline workflows.

Questions?

If you have any questions or need further clarification about our pricing or features, our team is here to help!

Whether you're unsure which plan best suits your needs or need more information about specific features, we'll help you find the perfect solution for your business.

Contact us