Enhance your customer service data with open-ended feedback analysis
Enrich, confirm, or refine the story told by your quantitative support metrics by tapping into open-ended customer feedback. Automatically analyze open-text feedback to identify performance drivers and understand which service attributes most influence satisfaction.
Qualitative support insights? Yes, please!
Turn the thoughts of your customers into insights that drive the experience and improve support performance! No need to manually dig your way through open feedback texts. We’ll do that for you so that you can focus on what matters most: making your customers happy.
Look beyond the numbers
Link open-ended feedback to agents
Open-text feedback doesn’t quite add up? Jump back into the ticket
All open-ended feedback is linked to the original customer request on your platform. If open customer feedback doesn’t tell the whole story, jump straight back into the original request for extra details.
Customer testimonials
“Working with Surveypal and the team has been amazing. They have a great product that works well and gets you the insight you need from your customers.”
“Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level.”
“Surveypal helps us to see how we’re doing with customers on a day-to-day basis.”
Try with your data!
Discover trends, anomalies, and issues in your existing customer service data. Start your unlimited trial!
Want to hear more?
Need more personal guidance, or want to learn more before starting your free trial? Book a demo, and we’ll be in touch!