AUTOMATED AND CUSTOMIZABLE CSAT, NPS AND CES SURVEYS FOR ZENDESK
Integrate Zendesk with Surveypal for better Customer Satisfaction
Connect Zendesk with Surveypal to streamline customer feedback collection from support interactions. Automatically trigger CSAT, NPS or CES surveys after tickets are closed, capturing real-time feedback tied back to specific tickets. This integration makes it easy to measure and improve customer satisfaction, helping support teams enhance Zendesk CSAT scores and overall service quality.
Key benefits of integrating Zendesk with Surveypal Survey Tool
Streamline Feedback Collection across channels
Automatically send CSAT, CES and NPS surveys after every support ticket closure, ensuring timely and relevant feedback is collected across all customer service channels.
Automated Data Sync and Centralized Reporting
Synchronize all feedback data, including Zendesk CSAT and NPS scores, between Zendesk and Surveypal. This allows support teams to view and analyze feedback alongside support metrics in one centralized location, making it easier to track and improve customer satisfaction.
Improved Customer Experience Management
Use real-time feedback from Zendesk surveys to quickly identify service issues, track agent performance, and make data-driven decisions to enhance overall customer experience, directly impacting your Zendesk customer satisfaction scores.
Customizable Zendesk Surveys Tailored to Support Scenarios
Design and deploy custom CSAT, NPS and CES surveys and other feedback forms within Surveypal that are tailored to specific types of support interactions managed within Zendesk. This ensures the feedback is directly relevant to the service provided and helps improve your quality metrics.
Use Cases for Zendesk and Surveypal integration
Use Case 1: Customer Support Efficiency
Scenario: After resolving a customer issue through Zendesk, automatically send a CSAT, NPS or CES survey to gauge the customer’s satisfaction with the support received. This helps identify areas where the support team excels and where improvements are needed to boost customer satisfaction.
Use Case 2: Agent Performance Monitoring
Scenario: Collect feedback on individual agent performance through post-interaction Zendesk NPS and CSAT surveys triggered by Zendesk, allowing managers to recognize top performers and provide targeted training where needed.
Use Case 3: Service Quality Improvement
Scenario: Use the feedback data collected from Zendesk surveys to identify recurring issues or pain points in the customer service process, enabling continuous improvement initiatives that directly impact Zendesk customer satisfaction metrics.
Customer testimonials
“Working with Surveypal and the team has been amazing. They have a great product that works well and gets you the insight you need from your customers.”
“Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level.”
“Surveypal helps us to see how we’re doing with customers on a day-to-day basis.”
How to Set Up the Zendesk Integration.
Step-by-Step Setup Guide:
Step 1: Log into your Surveypal account and navigate to the Integrations section.
Step 2: Select Zendesk from the list of available integrations.
Step 3: Authenticate the connection by providing your Zendesk API key or OAuth credentials.
Step 4: Customize your Zendesk CSAT surveys, NPS surveys, and other feedback forms within Surveypal to align with your support processes in Zendesk.
Step 5: Test the integration by closing a support ticket in Zendesk and verifying that the corresponding Zendesk survey is sent out and data is synchronized.
Step 6: Monitor the integration to ensure everything runs smoothly, and adjust survey settings as needed to optimize Zendesk CSAT and customer satisfaction metrics.
Features of the Zendesk and Surveypal Survey Tool integration
Real-Time data sync
Feedback data, including Zendesk CSAT and NPS scores, is synchronized in real-time between Zendesk and Surveypal, ensuring that all insights are up-to-date and can be acted upon immediately.
Customizable Zendesk Surveys
Fully customize Zendesk surveys within Surveypal to reflect the specific types of interactions managed within Zendesk, ensuring that the questions asked are relevant to the service provided and help improve Zendesk CSAT and NPS metrics.
Advanced Reporting and Analytics
Combine feedback data from Surveypal with support metrics from Zendesk to create comprehensive reports that provide a complete picture of customer service performance, directly influencing your Zendesk customer satisfaction and NPS scores.
Guarantee customer privacy and regulatory compliance
Maintain customer privacy at all times with robust data protection measures, ensuring compliance with global regulations.
Surveypal is ISO 27001-certified and GDPR-compliant, ensuring that our data protection measures adhere to the highest industry standards, giving you confidence that all your customer data is managed with the utmost care and in full compliance with legal requirements.
Our 5-star customer success team
Our customer success team is there to help you make the most of the Surveypal platform. You can get help by phone, email, or chat – or learn for yourself at our support center:
FAQs about the Zendesk and Surveypal Integration
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