Not just a run-of-the-mill survey app for your contact center

Customer feedback solution for Genesys Cloud

Capture real-time feedback insights, get a holistic view of your customers, and give your customer service team the tools to deliver a customer experience that’s out of this world

Surveypal is a Genesys Cloud premium app

“We realized right from the start that our values are aligned with those of Surveypal and we would be able to build a feedback process for our customer service that fits our needs and meets our expectations.”

Hanna-Leena Ikonen 
Development Manager at LocalTapiola  

Created for your CS manager

Pinpoint improvement opportunities in people, processes, and products

Improve daily operations and workflows
Identify coaching & training needs
Track and measure service channel performance

Works with your agents

Promote front-line agent engagement and efficiency.

Allow agents to self-monitor their performance
Recognize top performing agents and create reward systems
Listen to agent feedback about your internal processes

Powered by your customers

Engage your customers in conversation and make them feel listened to.

Bring empathy in your contact center
Turn negative customer experiences around
Design your customer support based on customer needs

Customize your Genesys survey solution to fit your business needs

Monitor feedback from within PureCloud
Agent dashboards
Fully customizable, automatic surveys
Email, SMS, chat, and web surveys
Set up connections with any other system you use
Customer service automations

Would you like to learn more about Surveypal for Genesys?