Your data. Waiting to be discovered.

Unlock the full potential of your Zendesk data and discover new insights to drive customer satisfaction and efficiency.

Over 12 million tickets analyzed so far – and counting!

See real-time performance

Get the complete picture of your Zendesk data to identify areas for improvement and optimize your CS strategy quickly.

Drive customer satisfaction

Understand which KPIs impact your customers the most to create great customer experiences and drive loyalty.

Optimize service operations

Discover inefficiencies in your processes and implement changes to reduce response times, lower costs, and increase overall efficiency.

Explore data from multiple perspectives

Dive deep into your customer service performance.

Analyze various perspectives such as channels, teams, contact reasons, and agents to understand where you are underperforming and improve your overall performance.

Make informed decisions that move the needle, enhancing your customer service operations, and ultimately boosting customer satisfaction.

Discover CS data from multiple perspectives

Topic analysis on all your conversations

Topic analysis - Discover

Understand the issues that matter most to your customers.

Perform in-depth topical analysis on your customer conversations, identifying the key themes and issues that shape your customer experiences.

Understand the needs and concerns of your customers to tailor your customer service approach, increasing customer satisfaction and building meaningful connections.

Client testimonials

Don’t just take our word for it. Hear what our satisfied customers say about how Surveypal Insights has transformed their high-volume Zendesk support operations.

“With Surveypal, we get great insights at a glance and can dig deeper than ever before. Their team always goes that extra mile to help us become better.”

Discover what else you can do with Surveypal Insights


Utilize AI for resource optimization.

Coming soon!


Boost agent performance with targeted coaching.

Coming soon!


Showcase customer service impact.

Coming soon!

Start discovering insights from your Zendesk data in minutes

Sign up, connect your Zendesk account, and discover new insights.