Your data. Waiting to be discovered.
Unlock the full potential of your Zendesk data and discover new insights to drive customer satisfaction and efficiency.
Focus on what is important for you
Uncover the hidden gems in your data and view it from various perspectives. Whether you’re interested in teams, channels, agents, or contact reasons – all the insights are at your fingertips.
Complex data turned simple to understand
Our interface is designed to make data exploration seamless and efficient, empowering you to dive deep into your Zendesk data.
See real-time performance
Get the complete picture of your Zendesk data to identify areas for improvement and optimize your CS strategy quickly.
Drive customer satisfaction
Understand which KPIs impact your customers the most to create great customer experiences and drive loyalty.
Optimize service operations
Discover inefficiencies in your processes and implement changes to reduce response times, lower costs, and increase overall efficiency.
Explore data from multiple perspectives
Dive deep into your customer service performance.
Analyze various perspectives such as channels, teams, contact reasons, and agents to understand where you are underperforming and improve your overall performance.
Make informed decisions that move the needle, enhancing customer service operations and boosting customer satisfaction.
Contextual text analysis on all your conversations
Understand the issues that matter most to your customers.
Perform in-depth topical analysis on your customer conversations, identifying the key themes and issues that shape your customer experiences.
Understand the needs and concerns of your customers to tailor your customer service approach, increasing customer satisfaction and building meaningful connections.
Client testimonials
Don’t just take our word for it. Hear what our satisfied customers say about how Surveypal Insights has transformed their high-volume Zendesk support operations.
“With Surveypal, we get great insights at a glance and can dig deeper than ever before. Their team always goes that extra mile to help us become better.“
Discover other cool features
Act
Address emerging trends proactively.
Optimize
Utilize AI for resource optimization.
Coming soon!
Coach
Boost agent performance with targeted coaching.
Coming soon!
Quantify
Showcase customer service impact.
Coming soon!
Start discovering insights from your Zendesk data in minutes
Sign up, connect your Zendesk, and discover new insights!
Or book a demo first.