Customer Experience Conversations

Listen to valuable tips and guidance for improving customer experience and feedback management.

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Episode 1 – Context is King

In this episode we discusses the evolving landscape of customer experience (CX) measurement. Highlighting the shift from traditional transactional metrics to a more holistic, context-driven approach.

  • Shift from traditional metrics to holistic approach
  • Understanding emotional context with advanced analytics
  • Embracing the full customer journey