Customer service feedback channels
Capture feedback across multiple customer service channels
Don’t leave the customer experience to chance. Start a conversation with your customers at the service channel they chose to contact you.
Engage your respondents from the get-go by embedding the 1st question of your survey to the body of your e-mail.
Did you know you can increase response rates by up to 83% by optimising your survey introduction?
Leave your 2-way SMS interaction in the past – where it belongs!
Embed in your SMS a shortened survey URL optimized for mobile.
Sending an email survey to someone who used chat to contact your customer service does not work.
Why not gather customer feedback with a chat window survey?
Want to learn more? Contact us
Implement In-chat surveys. Works with:
- LINE
- Messenger
Embed customer feedback surveys in your Help Center to keep tabs on user engagement with your content. This will help you enhance your self-service offering and identify areas for improvement.
Care to learn more about our custom survey solutions for different service channels?
Just drop us a line!