Category: Blog

Out of this world tips and expert insights on how to improve customer service experience.

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What questions to ask in a customer satisfaction survey

Recent research suggests that acquiring a new customer is 5 times more expensive than reselling to an existing customer. So, are your…

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The importance of customer satisfaction

Yes, product quality matters. Yes, a competitive price will get you far. But, the data has spoken. According to Walker,…

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Surveypal GDPR

Surveypal is GDPR compliant

Over the last months we’ve been hard at work preparing for the General Data Protection Regulation, most commonly known as the GDPR. GDPR…

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Now we’re talking! SMS customer satisfaction surveys for Zendesk Talk

If you are reading this, I’m sure you are aware that Zendesk built into their customer support ticketing system a…

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7 tips to ensure GDPR compliant surveys

The General Data Protection Regulation (GDPR) comes into play in the European Union in May 2018 and it fundamentally impacts the way…

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Surveypal GDPR

How Surveypal is ensuring GDPR compliance

At Surveypal, customer trust is at the core of everything we do. During the past years, we have been working…

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The impact of Customer Relationship Management

The term Customer Relationship Management is very popular in business settings and for good reason. Ultimately, Customer Relationship Management, or…

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Surveypal for Salesforce: Integrated surveys for better customer experience

Customer feedback data has no place in an Excel sheet, it belongs in Salesforce. With this in mind, we are…

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Chat bots as customer service facilitators

Over the course of the past few years, technological advancements in the fields of business intelligence, artificial intelligence, and messaging…

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A customer support survey question on a cell phone

A Zendesk survey integration: Closing the feedback loop

Your relationship with your customers is nothing more than a series of interactions along the end-to-end customer journey. Therefore, the…

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Hand holding a phone depicting a Surveypal customer satisfaction survey

Surveypal launches Canadian-hosted survey platform

SAN FRANCISCO, CA – January 3, 2017 – Surveypal Inc. announces the launch of its secure, enterprise survey platform in Canada,…

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5 tips to get the most out of online surveys

Surveys are a valuable tool that generates actionable insights for any business. That is, if utilized correctly. It doesn’t take…

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