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Out of this world tips and expert insights on how to improve customer service experience.
A successful customer feedback strategy is the backbone of the customer experience. If you’re looking to create a customer-centric organization,…
Read moreMany customer experience professionals argue that a solid introduction is key when creating a survey. This holds true not only because a…
Read moreIn business settings, customer retention is one of those terms that never goes out of style. Research shows that a 5% increase in…
Read moreWhat is First Contact Resolution? First contact resolution is one of the metrics that help you assess the performance and…
Read moreDoes your survey reflect your brand? In a time when effective marketing and branding have the power to differentiate you…
Read moreAre you using quality assurance to improve your customer service? As you exit the startup phase and start scaling your…
Read moreKey account management or KAM is not a new concept; it was first introduced in the 1970’s and is more…
Read moreMore and more organizations are using surveys as a tool to gather information from customers, employees, partners and other stakeholders…
Read moreThe Customer Effort Score is one of the most popular single-question customer metrics, alongside the traditional Customer Satisfaction measure and the NPS. Experts…
Read moreEverybody is talking about the importance of customer feedback and rightfully so. We know by now, there is value in…
Read moreRecent research suggests that acquiring a new customer is 5 times more expensive than reselling to an existing customer. So, are your…
Read moreYes, product quality matters. Yes, a competitive price will get you far. But, the data has spoken. According to Walker,…
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