Bridging the gap between operational and customer experience data
The disparity between the experience a business delivers versus the experience its customers expect is commonly referred to as the…
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Success story: How LähiTapiola is standing out with its customer experience
LähiTapiola, one of the biggest insurance companies in Finland, is committed to offering a comprehensive and proactive service by focusing…
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The importance of online meeting feedback surveys
Over the last few months, the coronavirus pandemic has shifted the way we work and millions of people around the…
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Validate open-ended input in your survey questions with RegEx
Ever considered how helpful it would be to predefine the format in which your survey respondents reply to an open-ended…
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A guide to experience management
Take a moment and think how much of your time you spend interacting with companies – whether working for them…
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Adhering to your GDPR responsibilities for surveys
GDPR (General Data Protection Regulation) officially came into force May 25th, 2018 and redefined how organizations deal with data integrity….
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Measuring the remote employee experience during the Covid-19 pandemic
Now more than ever, remote work is in the spotlight. As the global health crisis redefines the way organizations operate,…
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Success story: How CivicInfo BC is safeguarding data privacy with Canadian-hosted surveys
CivicInfo BC is a government information hub in British Columbia, Canada. The incorporated, not-for-profit society functions as a data aggregator…
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Success story: How Pakettipiste uses Surveypal to reshape the parcel locker delivery experience
In October 2018, Pakettipiste launched its parcel locker network by setting up their first locker station in Helsinki, Finland. By the end of 2019, the…
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