Do you know what your customers (really) think about your business? Or do you just think you know? Having a…

Current best-practice and what to expect in the future. Customer experience is a tough game, what do you do or not do, affects it….

The job satisfaction of customer service staff is affected by many drivers that are common to work in any sector,…

A survey invitation can have a significant impact on the impression you make with your clients when you start a feedback conversation with them. It is a…

Let’s say one of your customer care agents just delivered excellent service to an end-customer and gets a raving review on a post-interaction customer NPS survey.  …

The digital era has created new standards for businesses and customers alike. While brands navigate their way towards customer centricity,…

The disparity between the experience a business delivers versus the experience its customers expect is commonly referred to as the…

Take a moment and think how much of your time you spend interacting with companies – whether working for them…

Ever considered how helpful it would be to predefine the format in which your survey respondents reply to an open-ended…

GDPR (General Data Protection Regulation) officially came into force May 25th, 2018 and redefined how organizations deal with data integrity….

In a time when customer service is considered a competitive advantage, unsatisfactory support is one of the main reasons why…

We’ve all heard it: surveys are boring. It’s safe to assume that if you are reading this article you’ve also…