The digital era has created new standards for businesses and customers alike. While brands navigate their way towards customer centricity,…

The disparity between the experience a business delivers versus the experience its customers expect is commonly referred to as the…

Take a moment and think how much of your time you spend interacting with companies – whether working for them…

Ever considered how helpful it would be to predefine the format in which your survey respondents reply to an open-ended…

GDPR (General Data Protection Regulation) officially came into force May 25th, 2018 and redefined how organizations deal with data integrity….

In a time when customer service is considered a competitive advantage, unsatisfactory support is one of the main reasons why…

We’ve all heard it: surveys are boring. It’s safe to assume that if you are reading this article you’ve also…

If you are using Secure File Transfer Protocol (SFTP) to facilitate data access and transfer between Surveypal and other services,…

According to research, 96% of consumers say customer service is an important factor in their choice of loyalty to a…

If you’re anything like us, you’re probably also tired of logging into and switching between multiple apps to get things…

A successful customer feedback strategy is the backbone of the customer experience. If you’re looking to create a customer-centric organization,…

Many customer experience professionals argue that a solid introduction is key when creating a survey. This holds true not only because a…