Category: Blog

Out of this world tips and expert insights on how to improve customer service experience.

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customer service leadership

Using feedback to boost customer service leadership

In a time when customer service is considered a competitive advantage, unsatisfactory support is one of the main reasons why...

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Customer Service - Best practices

Deliver superior customer support in live chat

Current best-practice and what to expect in the future. Customer experience is a tough game, what do you do or not do, affects it….

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Mobile survey design

What drivers affect customer service agent (dis)satisfaction?

The job satisfaction of customer service staff is affected by many drivers that are common to work in any sector,…

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customer satisfaction survey introduction

Engaging survey intros for any Customer Service channel

A survey invitation can have a significant impact on the impression you make with your clients when you start a feedback conversation with them. It is a…

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What is the Promoter Booster?

Boost your NPS® promoters to promote you even more

Let’s say one of your customer care agents just delivered excellent service to an end-customer and gets a raving review on a post-interaction customer NPS survey.  …

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customer service trends

Customer Service trends 2021

The digital era has created new standards for businesses and customers alike. While brands navigate their way towards customer centricity,…

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experience data

Bridging the gap between operational and experience data

The disparity between the experience a business delivers versus the experience its customers expect is commonly referred to as the…

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what is experience management

A guide to experience management

Take a moment and think how much of your time you spend interacting with companies – whether working for them…

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Regular Expression Surveypal

Validate open-ended input in your survey questions with RegEx

Ever considered how helpful it would be to predefine the format in which your survey respondents reply to an open-ended…

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GDPR survey responsibilities

Adhering to your GDPR responsibilities for surveys

GDPR (General Data Protection Regulation) officially came into force May 25th, 2018 and redefined how organizations deal with data integrity….

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customer service leadership

Using feedback to boost customer service leadership

In a time when customer service is considered a competitive advantage, unsatisfactory support is one of the main reasons why…

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what's a dynamic survey?

Are dynamic surveys the future?

We’ve all heard it: surveys are boring. It’s safe to assume that if you are reading this article you’ve also…

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SFTP integration

Surveypal’s (S)FTP integration just got even better

If you are using Secure File Transfer Protocol (SFTP) to facilitate data access and transfer between Surveypal and other services,…

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