Category: Blog

Out of this world tips and expert insights on how to improve customer service experience.

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customer service leadership

Using feedback to boost customer service leadership

In a time when customer service is considered a competitive advantage, unsatisfactory support is one of the main reasons why...

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customer satisfaction survey introduction

Engaging survey intros for any Customer Service channel

A survey invitation can have a significant impact on the impression you make with your clients when you start a feedback conversation with them. It is a…

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What is the Promoter Booster?

Boost your NPS® promoters to promote you even more

Let’s say one of your customer care agents just delivered excellent service to an end-customer and gets a raving review on a post-interaction customer NPS survey.  …

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customer service trends

Customer Service trends 2021

The digital era has created new standards for businesses and customers alike. While brands navigate their way towards customer centricity,…

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experience data

Bridging the gap between operational and experience data

The disparity between the experience a business delivers versus the experience its customers expect is commonly referred to as the…

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what is experience management

A guide to experience management

Take a moment and think how much of your time you spend interacting with companies – whether working for them…

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Regular Expression Surveypal

Validate open-ended input in your survey questions with RegEx

Ever considered how helpful it would be to predefine the format in which your survey respondents reply to an open-ended…

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GDPR survey responsibilities

Adhering to your GDPR responsibilities for surveys

GDPR (General Data Protection Regulation) officially came into force May 25th, 2018 and redefined how organizations deal with data integrity….

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customer service leadership

Using feedback to boost customer service leadership

In a time when customer service is considered a competitive advantage, unsatisfactory support is one of the main reasons why…

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what's a dynamic survey?

Are dynamic surveys the future?

We’ve all heard it: surveys are boring. It’s safe to assume that if you are reading this article you’ve also…

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SFTP integration

Surveypal’s (S)FTP integration just got even better

If you are using Secure File Transfer Protocol (SFTP) to facilitate data access and transfer between Surveypal and other services,…

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customer service metrics

Customer Service KPI’s – The last guide you’ll need

According to research, 96% of consumers say customer service is an important factor in their choice of loyalty to a…

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what is sso?

Secure access to Surveypal with Single Sign On (SSO)

If you’re anything like us, you’re probably also tired of logging into and switching between multiple apps to get things…

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