LocalTapiola, one of the biggest insurance companies in Finland, is committed to offering a comprehensive and proactive service by focusing on the customer experience. In order to deliver an elevated CX, LocalTapiola wanted to start measuring and developing its client experience by setting in motion an action plan that involved new partners, operating models, and…
CivicInfo BC is a government information hub in British Columbia, Canada. The incorporated, not-for-profit society functions as a data aggregator providing online information services to local governments in the province. In its role as a municipal information agency, CivicInfo is committed to prioritizing data protection and privacy, especially in relation to online practices. This is…
In October 2018, Pakettipiste launched its parcel locker network by setting up its first locker station in Helsinki, Finland. By the end of 2019, the parcel logistics service had already delivered its one-millionth parcel. In 2020, Pakettipiste is looking to double the number of their parcel lockers and provide even better delivery and return experience for their customers. Measure, manage, repeat The rate at which e-commerce is growing has opened new…
Certego – the leading provider of physical security services in Finland handles on average 70000 service requests annually. Additionally, several projects are in the works on a daily basis at any of the company’s 17 locations in Finland. Going beyond customer experience measurement When it comes to measuring the customer experience, Certego’s goal is…
Lojer Group, the largest manufacturer of medical furniture in the Nordics, wanted to build a customer feedback process that would allow them to track customer feedback in real-time. This is how Surveypal helped them do just that. How it all began: The need for real-time customer feedback management Lojer’s goal was to monitor the quality…
Our dedicated Finnish team can serve you better at surveypal.fi!
