How LocalTapiola is standing out with its customer experience

How LocalTapiola is standing out with its customer experience

LocalTapiola, one of the biggest insurance companies in Finland, is committed to offering a comprehensive and proactive service by focusing on the customer experience.   In order to deliver an elevated CX, LocalTapiola wanted to start measuring and developing its client experience by setting in motion an action plan that involved new partners, operating models, and…

How CivicInfo, BC is safeguarding data privacy with Canadian-hosted surveys

How CivicInfo, BC is safeguarding data privacy with Canadian-hosted surveys

CivicInfo BC is a government information hub in British Columbia, Canada. The incorporated, not-for-profit society functions as a data aggregator providing online information services to local governments in the province. In its role as a municipal information agency, CivicInfo is committed to prioritizing data protection and privacy, especially in relation to online practices. This is…

How Pakettipiste is reshaping the parcel locker delivery experience

How Pakettipiste is reshaping the parcel locker delivery experience

In October 2018, Pakettipiste launched its parcel locker network by setting up its first locker station in Helsinki, Finland. By the end of 2019, the parcel logistics service had already delivered its one-millionth parcel. In 2020, Pakettipiste is looking to double the number of their parcel lockers and provide even better delivery and return experience for their customers. Measure, manage, repeat  The rate at which e-commerce is growing has opened new…

How Certego improves the customer experience at every touchpoint

How Certego improves the customer experience at every touchpoint

Certego – the leading provider of physical security services in Finland handles on average 70000 service requests annually. Additionally, several projects are in the works on a daily basis at any of the company’s 17 locations in Finland.   Going beyond customer experience measurement When it comes to measuring the customer experience, Certego’s goal is…

How Lojer Group boosts performance with real-time feedback

How Lojer Group boosts performance with real-time feedback

Lojer Group, the largest manufacturer of medical furniture in the Nordics, wanted to build a customer feedback process that would allow them to track customer feedback in real-time. This is how Surveypal helped them do just that. How it all began: The need for real-time customer feedback management Lojer’s goal was to monitor the quality…