Act on insights before things escalate.
Get to know the trends in your performance indicators and empower your team to deliver exceptional support to your customers.
Latest insights – delivered
Know what’s happening with your KPIs and discover highlights in your team’s performance and customer experience.
Be aware of streaks and deviations
Stay in the loop when things go wrong and take proactive action to mitigate risks before issues escalate.
Understand data trends
Make informed decisions based on actionable insights and optimize your support operations to reduce costs and maximize resources.
Monitor performance
Receive timely alerts on trends and anomalies in your data, enabling your team to act quickly and resolve issues before they escalate.
Identify root causes
Understand the factors affecting customer satisfaction and take proactive measures to ensure a seamless and delightful experience for your customers.
Spot trends and anomalies and stay ahead of the curve
Identify and resolve issues before they escalate.
Monitor your data for new patterns, trends, and irregularities. Surveypal Insights helps you act swiftly, finding the root causes of your performance issues and enabling you to implement effective solutions that prevent issues from escalating and impacting customer satisfaction.
Recognize outstanding team performance
Get alerts on streaks and deviations in your performance data.
Be the first to know when people in your team are doing extraordinaire work, and don’t let it go unnoticed to motivate and engage your top talent.
Identify skill gaps and opportunities to develop your team and ensure everyone is delivering first-class customer service.
Client testimonials
Don’t just take our word for it. Hear what our satisfied customers say about how Surveypal Insights has transformed their high-volume Zendesk support operations.
“With Surveypal, we get great insights at a glance and can dig deeper than ever before. Their team always goes that extra mile to help us become better.“
Discover other cool features
Discover
Identify key metrics for service enhancement.
Optimize
Utilize AI for resource optimization.
Coming soon!
Coach
Boost agent performance with targeted coaching.
Coming soon!
Quantify
Showcase customer service impact.
Coming soon!
Start discovering insights from your Zendesk data in minutes
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