Insights-led customer service analytics
Unleash the power of AI on your customer service data and uncover insights to improve your daily contact center operations.
Over 12 million tickets analyzed so far – and counting!
Everything you need to
lead & scale your support operations
Our AI-driven insights engine identifies trends, patterns, anomalies, and possible issues in your daily customer service operations and sends notifications to keep you in the loop.
Easy KPI overview
All your strategic KPIs are one click away. See how your core metrics develop over time and how they correlate with each other.
The overview combines the KPIs of your choice to give you a well-rounded first glance at the health of your contact center.
Perspectives
Dig deeper and get the whole, accurate picture by looking at your strategic KPIs through multiple perspectives and take corrective action when things don’t go according to plan. Examine KPIs from the following perspectives:
Cost Analysis
Reduce customer service costs without compromising support quality:
Agent 360°
Keep tabs on your most valuable asset – your agents.
Open feedback
Perform text, topic, and sentiment analysis automatically
and turn your unstructured open feedback into insights:
The overview combines the KPIs of your choice to give you a well-rounded first glance at the health of your contact center.
All your strategic KPIs are one click away. See how your core metrics develop over time and how they correlate with each other.
Dig deeper and get the whole, accurate picture by looking at your strategic KPIs through multiple dimensions and take corrective action when things don’t go according to plan:
Reduce customer service costs without compromising support quality:
Keep tabs on your most valuable asset – your agents.
Perform text, topic, and sentiment analysis automatically
and turn your unstructured open feedback into insights:
Surveypal Insights
is designed together with
As a Customer Service Director you might ask yourself:
With insights, Customer Service directors can
As a Customer Service Team Leader you might ask yourself:
With insights, Customer Service leaders can
“Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level.”
Hassle-free Zendesk integration
Worried about a colossal IT project? Don’t be.
Connecting to your technology is fast and easy. Surveypal seamlessly integrates with Zendesk to give you a deeper understanding of your day-to-day operations.
Safe and secure
Your data belongs to you – we’re here to help you make the most of it.
Privacy
compliant
(GDPR, CCPA, etc.)
Surveypal is
100%
cloud-based
Trusted by +600
companies
around the world
ISO 27001
certification
in progress
Read our latest blogs
Out-of-this-world tips and expert insights on how to improve your customer service experience.
Agent Self-Evaluation Through Customer Feedback
Support Spotlight: Tarja Lähdemäki
Service Desk Basics: Cost Per Ticket
How insightful are
your CS metrics?
Join the CS forerunners by starting your journey toward AI-powered, insights-led customer support!
