Dear Surveypal customers,
On behalf of the customer success team at Surveypal, I’d like to extend a warm thank you to each and every one of you. It’s been a privilege to help you grow and succeed with our service in 2019 and we’re excited to receive your overwhelmingly positive feedback.
At Surveypal, we try to live by our own rules and measure the experience across different contact points in the customer journey. To ensure that our support team delivers the best service possible we frequently ask for feedback in a variety ways such as Net Promotes Score questions embedded in email or SMS messages, in-app chat surveys, or surveys embedded in our support center articles.
As the year draws to an end, we tallied the numbers and are excited to announce a whooping +75 NPS.
Our goal with tracking feedback is to monitor our performance and continue improving so that you get the best experience possible. Next year, we’ll set in motion an even more comprehensive feedback process that will expand our internal survey portfolio to more that 14 surveys and allow us to listen to what our customers have to say every time they are in contact with us.
Customer Success Manager at Surveypal